Customer Service Assistant jobs in United Kingdom

Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 130,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.

The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.

Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.

Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.

The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.

Given our exciting and progressive growth plans, we are looking for an exceptional Account Manager to come and join our global business.

Reporting directly into the Team Lead Account Management, and working collaboratively with commercial, marketing & product teams, you will be accountable for building long-term relationships and driving revenue growth and retention of the Fresha platform.

This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.

To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office.

• Collaboration - Work closely with other departments to ensure a seamless partner experience
• Accountable - Meeting Key Performance Indicators on monetization, revenue growth, and retention by proactively engaging with and educating our Partners on the value of the Fresha platform
• Execute - Analyze reports and execute effective plans to upsell and increase revenue generation from existing accounts
• Build - Ensure strong Partner Experience by building meaningful relationships by attending face-to-face and video meetings with your accounts
• Engage - Administer a consistent contact strategy across your Portfolio to keep Partners engaged and reduce churn

This list is not exhaustive and there may be other activities you are required to deliver.

• Experience - Minimum 2 years of solid Account Management with a track record of success in revenue growth
• Manage Full Sales Cycle - 2-3 years, taking an account from onboarding to long term revenue generation
• Selling into SMB - 2-3 years, being able to close sales and generate incremental revenue
• Team Player - must be happy to ‘roll sleeves up’ and assist the team whenever required.
• Comfortable working in a fast-paced and changing environment.
• Demonstrable experience in effectively managing and driving commercial growth from a large account portfolio, ideally in the SaaS industry.

• Bi-lingual - Fluency in English and another language, i.e. Spanish, Thai, Mandarin.
• Multi-selling - Experience with selling multiple products at a time.
• CRM - Experience with a CRM, we use Hubspot.

At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.

• Screen Stage (30 mins) - Video-call with a member from the Talent Team
• 1st stage (45 mins) - Video-call/in-person with Team Lead Account Management
• Final Stage (75 mins) - Video-call/in-person with Team Leads and Head of Commercial

We aim to complete the entire interview process and deliver feedback within 3 weeks.

Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe.

Salary and Benefits

$100,000 - $100,000 a year

The salary offered for this role is $100K OTE with a base range between $70K and $75K.

• Benefits include:
• Work-life balance: 25 days of flexible leave that we encourage you to take.
• Retirement: 401K with up to 3% match.
• Insurance: Medical, up to 80% employer contribution.
• Additional Perks: Wellness products/services Perkbox.
• Dental, Vision, and life insurance.
• Free Counseling.
• Flexible work-away policies (work from another Fresha office, or from a family member’s city).

At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.

We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.

We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.