Client Outreach Specialist (3-month contract)

5Y Technology LTD; Nottingham; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading technology firm in the UK is seeking a Senior Data Engineer (Support) to drive client success through expert data platform support. The role involves managing client engagements and leading technical resolutions while mentoring a small team. Candidates should have extensive experience with Azure Data Platforms and strong BI tool knowledge. This position is full-time and competitive in compensation, requiring occasional travel to the office in Nottingham.

Benefits

Competitive salary

Bonus opportunities

Professional development

Qualifications

• 5+ years’ experience in Data Engineering, with 2+ years in a support or consulting capacity.
• Confidence in leading technical conversations with both business and tech stakeholders.

Responsibilities

• Own the delivery of post-deployment client support.
• Lead technical investigations to resolve complex data platform issues.
• Collaborate with internal teams to uphold service excellence standards.

Skills

Hands-on experience in Azure Data Platforms

Deep knowledge of BI tools

Strong understanding of data modelling

Competency in data warehouse development

Exposure to Data Vault methodology

Education

BS degree in Computer Science, Engineering, or Mathematics

Tools

Power BI

Tableau

Snowflake

Databricks

Job description

Join 5Y Technology as a Senior Data Engineer (Support) and drive client success through expert data platform support and innovation.

At 5Y Technology, we’re redefining what it means to support intelligent data platforms for high-growth, high-impact clients. We're now looking for an exceptional Senior Data Engineer (Support) to join our team and play a pivotal role in client success and product innovation.

Location: Midlands, or Nottingham, or Leicester, or Derby

Salary: Competitive + benefits + bonus

Contract: Full-time, permanent

IMPORTANT: To be considered for these roles, although REMOTE you must reside in any of the following areas as there will be a requirement to travel 1-2 times a month to our Nottingham office

What You’ll Be Doing

• Own the delivery of post-deployment client support—ensuring performance, scalability, and satisfaction.
• Lead technical investigations to resolve complex data platform issues with urgency and precision.
• Collaborate with internal teams to uphold service excellence standards across all client engagements.
• Proactively identify and share opportunities to streamline, reuse, and optimise processes and code.
• Support continuous improvement across service models, team practices, and support delivery frameworks.

What You’ll Bring to the Table

Must-Have Technical Capabilities:

• Hands-on experience in Azure Data Platforms, including Data Lake, SQL DB/DW, and Synapse.
• Deep knowledge of BI tools (e.g. Power BI, Tableau, QlikView, Google Data Studio).
• Strong understanding of data modelling, data profiling, and integration architecture.
• Competency in data warehouse development, SQL performance tuning, and metadata management.
• Exposure to Data Vault methodology and strong familiarity with cloud environments (AWS, GCP, Snowflake, Databricks, etc.).

Support and Engineering Responsibilities:

• Manage upgrades, updates, and deployments in line with stakeholder expectations.
• Lead support incident triage, diagnostics, and escalation resolution across critical client systems.
• Oversee team performance and SLA adherence, ensuring service excellence is met and exceeded.
• Develop reusable support scripts, tools, and knowledge bases for common technical challenges.

Bonus Skills

• API experience (Postman), scripting (PowerShell), ITIL/Incident Management knowledge.
• Microsoft Fabric and HubSpot Service Tool exposure.
• Experience working within Agile and hybrid delivery environments.

You’ll lead, mentor, and inspire a small but impactful team of Data Engineers, championing:

• A culture of open communication, psychological safety, and continuous development.
• Coaching on complex issue resolution and customer engagement.
• Clear direction, feedback, and career growth support.

What Success Looks Like

• Customers view 5Y as an extension of their own team—thanks to your technical and interpersonal skills.
• The support function evolves under your guidance—measurable by SLA adherence, innovation, and feedback.
• You continuously spot growth opportunities—internally, for your team, and in client environments.

Your Background & Qualifications

• BS degree (or equivalent experience) in Computer Science, Engineering, or Mathematics.
• 5+ years’ experience in Data Engineering, with 2+ years in a support or consulting capacity.
• Confidence in leading technical conversations with both business and tech stakeholders.

Culture & Why Work at 5Y

At 5Y, we foster a culture of inclusivity, collaboration, and respect. We believe success is a journey and value innovation, collaboration, and our team members.

We understand that our employees are the heart of our organization, and their growth and well-being are a priority.

Apply for this role at 5Y

If you want to become a member of the 5Y team and improve how our customers use their data, please fill out the form. A member of our team will be in touch as soon as possible.

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