Service Adviser jobs in United Kingdom

Job summary

An automotive service center in Hull and East Yorkshire is looking for a client services representative. Your role involves managing client inquiries, booking appointments, and upselling additional services. You'll need to ensure client satisfaction through effective communication and problem-solving skills. You will also handle warranty claims and keep clients updated during the repair process. This position offers a structured work week and various employee benefits, including a contributory pension scheme.

Benefits

Qualifications

• Effective time management to prepare for daily tasks.
• Ability to handle client inquiries and convert them into bookings.
• Competent in maintaining detailed records and invoicing.
• Experience in upselling products and services.

Responsibilities

• Manage time effectively and prepare for daily tasks.
• Answer client inquiries and convert them into bookings.
• Greet clients warmly and professionally.
• Upsell additional products based on client needs.
• Process warranty claims accurately and timely.
• Keep clients updated on repair progress.
• Ensure timely completion of repairs.
• Handle client complaints competently.