Customer Service jobs in United Kingdom
Customer Service Advisor - DAF Fleet Services - Devizes
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Customer Service Advisor - DAF Fleet Services - Devizes
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Customer Service Advisor
Job summary
A leading fleet management services provider is seeking a Customer Service Advisor in Devizes. The role involves ensuring client fleets are compliant and providing exceptional service. You'll document correspondence, manage inspection plans, and perform admin tasks. Ideal candidates will bring a positive attitude, communication skills, and IT literacy. Experience in fleet management is a plus. Competitive salary and extensive training opportunities are offered, along with additional perks for continued development.
Benefits
Qualifications
- Proven track record of providing world class customer service.
- Exceptional communication skills both written and verbal.
- A high level of IT literacy and comfortable speaking to clients.
- Full UK driving licence preferred.
Responsibilities
- Ensure clients' fleet is compliant with legal responsibilities.
- Own inspection and maintenance plans and communicate to customers.
- Document all correspondence with clients.
- General administration duties for the smooth running of the department.
Skills
CUSTOMER SERVICE ADVISOR
Do you want to work in a fast paced, friendly, office environment? We currently have an exciting position as a Customer Service Advisor in our fantastic DAF Fleet Services team in Devizes. We offer our clients bespoke fleet management solutions to remove the administrative burden of operating their fleet.
As a Customer Service Advisor, we can offer you:
- Base salary of up to £26,437 (depending on your Customer Service Advisor experience)
- OTE £31,437 (Quarterly team bonus of up to £1,250. Qualify for bonus scheme of up to £5,000 a year once fully trained and contributing towards team targets)
- Excellent DAF Customer Service Advisor training & development opportunities – in house and manufacturer’s
- 22 days holiday (plus statutory), rising to 25 days after 5 years service
- Employee recognition competitions
- Company mini events, food days and much more
- Team building activities offsite
- Employee assistance programme
- Career progression opportunities
- Pension
- Cycle to work scheme
Who are we looking for as a Customer Service Advisor:
Ideally, you will have the following skills / experience but training will be provided:
- Most importantly, you’ll have a can do attitude.
- Enjoy troubleshooting and have the ability to think on your feet.
- A proven track record of providing world class customer service.
- Exceptional communication skills both written and verbal.
- A high level of IT literacy and comfortable speaking to clients on the phone and using email.
- Be organised, resilient and have the ability to work on your own initiative.
- Any experience of Fleet Management or the automotive sector would be an advantage but not essential.
- Full UK driving licence (preferred).
The Customer Service Advisor role / responsibilities include (but not limited to):
To be a customer service champion. Ensure our clients fleet is compliant and they are adhering to their legal responsibilities. Own inspection and maintenance plan’s and communicate these to customers. Document all correspondence with clients in the appropriate system or database. General administration duties required for the smooth running of the Customer Service Department.
Working Monday – Friday, 8am to 5pm (1 hour lunch break)
As anequal opportunity employer, we do not discriminate and are committed to provide equal opportunities, a fully inclusive work environment and fairness for all.
Apply today to start your Customer Service Advisor journey with DAF Fleet Services
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.