Customer Care Assistant jobs in United Kingdom

Retail + Customer Care AssistantCompanyRuth TomlinsonLocationHatton Garden, LondonSalaryCompetitive depending on experiencePublishedFebruary 20, 2026DeadlineMarch 21, 2026Save### We’re Hiring…### Retail + Customer Care Assistant#### Ruth Tomlinson#### Hatton Garden, LondonRuth Tomlinson Jewellery celebrates the beauty of imperfection, the poetry of craftsmanship, and the quiet luxury found in authenticity. Each piece is an intimate expression of artistry - designed to tell stories of transformation, devotion, and the natural world.Joining Ruth Tomlinson means becoming part of a passionate team dedicated creating heirlooms of the future - pieces that transcend trend and season, designed to be cherished for generations.Our promise is to uphold beauty, integrity, and artistry in everything we do, creating tailored experiences for our customers from their first enquiry onwards.**Role Summary**We are seeking a client focused Retail & Customer Care Assistant to deliver an exceptional end-to-end customer experience. As the first point of contact for enquiries, you will manage client communications, host consultations, support sales activity, process payments and documentation accurately, and oversee order updates through to fulfilment. Working closely with the Retail Manager, you will combine warm, professional service with strong organisation and attention to detail, ensuring every client journey is seamless, personal and aligned with our brand values.**Essential Skills*** **Proven customer service experience**, ideally within retail, luxury, jewellery or a client-facing environment* **Excellent written and verbal communication skills**, with the ability to maintain a warm yet professional tone across email, phone and in person* **Strong sales awareness** with confidence in following up enquiries and nurturing leads* **Exceptional attention to detail**, particularly when handling payments, invoices and customer records* **Highly organised**, with the ability to manage multiple tasks and prioritise effectively* **Confidence using CRM systems and digital tools** (experience with Monday.com or similar platforms desirable)* **Professional and composed under pressure**, able to resolve client concerns calmly and efficiently* **Discretion and integrity** when handling sensitive client information and high-value purchases* **A proactive, solution-focused mindset** with a willingness to go above and beyond for clients* **Flexibility** to support occasional evening or weekend appointments**The Details*** Monday - Friday at our London atelier* Competitive salary depending on experience* Team perks and benefits including a jewellery allowance, your birthday off, and a monthly team breakfast* Role development opportunities**To Apply**Please email your CV and covering letter by 22 March 2026.### About Ruth TomlinsonRuth Tomlinson is an independent British contemporary fine jewellery brand creating ethereal jewels imbued with an otherworldly sense of a bygone era. We celebrate an alternative to the traditional, producing jewellery that is beautifully designed, skilfully crafted, with a sense of enchantment and a touch of the unexpected.### How to applyApplying for a job on Benchpeg is easy. All you need to do is upload your CV, along with your telephone number, email address, and a message for the recruiter, using the form below.If they receive a high volume of applications, the recruiter may not inform you if yours has been unsuccessful. However, if they’re impressed with your application, they’ll let you know.# Apply for JobBy using our jobs service and online application system you are consenting to our and our If you do not agree with these, please do not use the service. We reserve the right to contact you once in the future to invite you to subscribe to our newsletters.**About benchpeg.com/jobs**The jewellery jobs listed on benchpeg.com/jobs provide opportunities for career moves in all types of jobs in jewelleryFrom creative and design roles, to craft and jewellery manufacturing jobs, to head office, management and administration vacancies, specialist luxury PR, marketing and digital vacancies as well as jewellery sales and retail positions, our listings for jobs in jewellery is the place to come for recruiters and job seekers alike.Please browse through the listings below for goldsmith jobs, jeweller jobs, jewellery production assistant jobs, jewellery quality control jobs, diamond setter jobs, jewellery retail sales jobs, jewellery designer jobs, jewellery bench jobs, jeweller maker jobs, jewellery studio assistant jobs, jewellery buying jobs, jewellery trainee jobs, jewellery apprenticeship jobs, jewellery sales consultant jobs, bench repairer jobs, jewellery assistant jobs, freelance jewellery jobs and more for a jewellery career! 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