Customer Service Assistant jobs in United Kingdom

Join 5Y Technology as a Senior Data Engineer (Support) and drive client success through expert data platform support and innovation.

At 5Y Technology, we’re redefining what it means to support intelligent data platforms for high-growth, high-impact clients. We're now looking for an exceptional Senior Data Engineer (Support) to join our team and play a pivotal role in client success and product innovation.

Location: Midlands, or Nottingham, or Leicester, or Derby

Salary: Competitive + benefits + bonus

Contract: Full-time, permanent

IMPORTANT: To be considered for these roles, although REMOTE you must reside in any of the following areas as there will be a requirement to travel 1-2 times a month to our Nottingham office

• Own the delivery of post-deployment client support—ensuring performance, scalability, and satisfaction.
• Lead technical investigations to resolve complex data platform issues with urgency and precision.
• Collaborate with internal teams to uphold service excellence standards across all client engagements.
• Proactively identify and share opportunities to streamline, reuse, and optimise processes and code.
• Support continuous improvement across service models, team practices, and support delivery frameworks.

Must-Have Technical Capabilities:

• Hands-on experience in Azure Data Platforms, including Data Lake, SQL DB/DW, and Synapse.
• Deep knowledge of BI tools (e.g. Power BI, Tableau, QlikView, Google Data Studio).
• Strong understanding of data modelling, data profiling, and integration architecture.
• Competency in data warehouse development, SQL performance tuning, and metadata management.
• Exposure to Data Vault methodology and strong familiarity with cloud environments (AWS, GCP, Snowflake, Databricks, etc.).

Support and Engineering Responsibilities:

• Manage upgrades, updates, and deployments in line with stakeholder expectations.
• Lead support incident triage, diagnostics, and escalation resolution across critical client systems.
• Oversee team performance and SLA adherence, ensuring service excellence is met and exceeded.
• Develop reusable support scripts, tools, and knowledge bases for common technical challenges.

• API experience (Postman), scripting (PowerShell), ITIL/Incident Management knowledge.
• Microsoft Fabric and HubSpot Service Tool exposure.
• Experience working within Agile and hybrid delivery environments.

You’ll lead, mentor, and inspire a small but impactful team of Data Engineers, championing:

• A culture of open communication, psychological safety, and continuous development.
• Coaching on complex issue resolution and customer engagement.
• Clear direction, feedback, and career growth support.

• Customers view 5Y as an extension of their own team—thanks to your technical and interpersonal skills.
• The support function evolves under your guidance—measurable by SLA adherence, innovation, and feedback.
• You continuously spot growth opportunities—internally, for your team, and in client environments.

• BS degree (or equivalent experience) in Computer Science, Engineering, or Mathematics.
• 5+ years’ experience in Data Engineering, with 2+ years in a support or consulting capacity.
• Confidence in leading technical conversations with both business and tech stakeholders.

At 5Y, we foster a culture of inclusivity, collaboration, and respect. We believe success is a journey and value innovation, collaboration, and our team members.

We understand that our employees are the heart of our organization, and their growth and well-being are a priority.

If you want to become a member of the 5Y team and improve how our customers use their data, please fill out the form. A member of our team will be in touch as soon as possible.

Can’t see the role you’re looking for? Send us your CV and we’ll be in touch if a suitable role becomes available.