Ford Pro Software Account Manager - Dutch

TTEC Holdings Inc.; Basildon; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global customer service provider in the UK is seeking a Dutch Bilingual Software Account Manager to enhance client relationships and provide exceptional support for software products. Ideal candidates will have strong customer service skills, be fluent in Dutch and English, and have experience in account management. This role offers competitive benefits including generous annual leave and private medical insurance.

Benefits

Annual leave of up to 27 days

Life Assurance

Contributory pension scheme

Private Medical Insurance

Comprehensive travel insurance

Discounts on brand new vehicles

Employee Assistance Program (EAP)

Qualifications

• Fluency in English and Dutch (C1/C2 level).
• Experience in contact centre or customer service.
• Proven software sales or account management experience.

Responsibilities

• Develop and maintain client relationships.
• Identify upselling and cross-selling opportunities.
• Utilise Salesforce for account management.
• Communicate product updates and resolve issues.
• Prepare reports on account status and sales performance.

Skills

Customer service skills

Analytical mindset

Effective communication

Multi-tasking

Emotional intelligence

Tools

Salesforce

Job description

Job Summary

We are seeking a motivated and results-driven Dutch Bilingual Software Account Manager/Technical Support Specialist, to join our dynamic team, based at Stratford, East London.

The ideal candidate will act as a single point of contact for UK and European customers across multiple channels, to deliver engaging customer support to a wide spectrum of audiences including customers, internal colleagues or Dealers.

Dealing with general enquiries you will provide product knowledge, expertise and support in resolving all product technical issues. You will share best practice examples to support upskilling the customer in using the software product to gain operational efficiencies and/or cost benefit. You will also take the opportunity to identify customers that are a churn risk to change the customers into product advocates through your customer service delivery and outcomes.

Who we want?

• Excellent communicator with strong customer service skills, a keen analytical mindset, and the ability to lead initiatives that enhance client satisfaction and retention.
• Multi-tasker that builds effective, positive relationships, and likes working in a fast-paced environment
• Emotional intelligence, intellectual curiosity, adaptability and flexibility
• Logical thinker with professional maturity, and a willingness to own responsibility and take accountability

What you’ll be doing

• Develop and maintain relationships with key clients to understand their business needs and objectives.
• Identify opportunities for upselling and cross-selling products and services to enhance client value.
• Utilise Salesforce to track client interactions, manage accounts, and analyse sales data for strategic decision-making.
• Communicate effectively with clients regarding product updates, promotions, and any issues that may arise.
• Collaborate with internal teams to ensure timely delivery of services and resolve any client concerns.
• Prepare regular reports on account status, sales performance, and market trends for management review.
• Lead presentations and meetings with clients to discuss their goals and how our solutions can help achieve them.

What you need to bring to the role

• Verbal and written fluency in English and Dutch to minimum C1/C2 level.
• Practiced Contact Centre or Customer Service experience preferred, (any transferable experience considered)
• Proven experience in a software sales or account management role
• Proficiency in Salesforce or similar CRM software is highly desirable.
• Emotional intelligence, intellectual curiosity, adaptability and flexibility
• Logical thinker with professional maturity, and a willingness to own responsibility and take accountability
• Multi-tasker that builds effective, positive relationships, and likes working in a fast-paced environment
• Strong communication skills, both verbal and written, with the ability to engage effectively with clients at all levels.

If you are passionate about building lasting relationships and driving business success, we encourage you to apply for this exciting opportunity as a Bilingual Software Account Manager.

What You Can Expect

• 22 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 27 days annual leave plus bank holidays.
• Life Assurance 4 x annual salary.
• Contributory pension scheme.
• Private Medical Insurance.
• Comprehensive travel insurance for you and family in line with Scheme rules.
• Discounted dental scheme.
• Discounts on brand new vehicles.
• Employee Assistance Program (EAP).

About Percepta

Established in 2000 as a joint venture with TTEC, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.

Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect:

• Culture of Service – to be treated like you are the customer from day one
• Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions
• Respect – a team that is accountable, dependable and gives you their full attention
• Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
• Career Growth – lots of learning opportunities for aspiring minds
• Diversity – be a part of our growing diverse and community-minded organization that is all about having fun!