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Service Advisor: Elevate Customer Care & Vehicle Experience
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Service Advisor: Elevate Customer Care & Vehicle Experience
Job summary
A dynamic motor group in Preston is seeking a Service Advisor to deliver exceptional customer service in the aftersales department. You will manage customer interactions and strive for service improvements. Ideal candidates possess at least 12 months of dealership experience and strong communication skills. Enjoy increased holiday entitlement, birthday leave, and access to various employee benefits including a pension scheme and discounts. Join us to enhance the customer journey!
Benefits
Qualifications
- Minimum of 12 months’ experience in a dealership as a Service Advisor.
- Ability to support the aftersales team during busy periods.
- Resilience and results-focused mindset.
Responsibilities
- Provide efficient service to customers via various channels.
- Meet and greet customers, qualify work during vehicle drop-offs.
- Share customer service improvement feedback.
- Book workshop tasks accurately and communicate effectively.
- Provide timely updates on repairs and gain authorisation for additional work.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.