Unlicensed Medicines Customer Service Advisor

Quantum Pharmaceutical Limited; East Kilbride; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare company based in East Kilbride is seeking a motivated Unlicensed Medicines Customer Service Advisor to manage customer orders and inquiries. You will ensure compliance with regulations while contributing to business growth and customer satisfaction. Ideal candidates will have experience in customer service, strong communication skills, and be adept at multitasking. Join a team committed to making a real difference in healthcare and enjoy competitive rewards and a dynamic work culture.

Benefits

Active Social and charity committee

Cycle to Work Scheme

Electric Vehicle Scheme

Eye Care Vouchers

Qualifications

• Experience in customer service within the pharmaceutical industry preferred.
• Excellent written and verbal communication skills.
• Strong organizational skills and ability to meet deadlines.

Responsibilities

• Process customer orders and invoices accurately.
• Handle customer enquiries and complaints efficiently.
• Maintain and update customer records regularly.
• Coordinate with departments to ensure smooth delivery.
• Stay updated with industry trends.

Skills

Customer service experience

Communication skills

Organizational skills

Attention to detail

Microsoft Office proficiency

Job description

At Target Healthcare Group, we are pioneers in the pharmaceutical industry, committed to revolutionising healthcare. As the UK’s leading manufacturer and supplier of unlicensed medicines and hard-to-source products, we serve retail pharmacies, hospitals, pharmaceutical wholesalers, and homecare markets with unmatched expertise and passion.

With a diverse team of over 500 professionals, including top pharmacists, skilled technicians, and dedicated support staff, we ensure excellence and innovation in everything we do.

Why Top Talent Chooses Us

• Impact -Ensure the safety and efficacy of life‑saving medicines.
• Innovation -Work with cutting‑edge technology and groundbreaking processes in a rapidly growing environment.
• Career Growth -Enjoy unparalleled opportunities for continuous learning and professional advancement.
• Collaborative Excellence -Be part of a passionate, international team dedicated to making a real difference in healthcare.
• Competitive Rewards -Receive a top‑tier salary, comprehensive benefits, and enjoy a balanced work‑life environment.

The Role

We are looking for an enthusiastic and motivated Unlicensed Medicines Customer Service Advisor to join our unlicensed medicines team. You will be responsible for managing customer orders and enquiries and ensuring compliance with regulatory requirements. You will also have the opportunity to learn about our products and services and contribute to our business growth and customer satisfaction.

Key Responsibilities

• Process customer orders and invoices for unlicensed medicines in a timely and accurate manner.
• Handle customer enquiries and complaints via phone, email, and online platforms.
• Maintain and update customer records and databases.
• Ensure compliance with relevant legislation, regulations, and guidelines for unlicensed medicines.
• Coordinate with internal departments and external suppliers to ensure smooth delivery of products and services.
• Working well as part of a busy team and building relationships with customers.
• Keep up to date with industry trends and best practices.

Skills and Attributes Required

• Experience in customer service, preferably in the pharmaceutical industry.
• Excellent communication and interpersonal skills, both written and verbal.
• Strong organizational and time management skills, with the ability to prioritize and multitask.
• High attention to detail and accuracy, with the ability to work under pressure and meet deadlines.
• Proficient in Microsoft Office applications, such as Word, Excel, and PowerPoint.
• A positive and proactive attitude, with the ability to work independently and as part of a team.

Benefits of Working with Us:

Joining the Target Healthcare Group means being part of an inspired, enthusiastic team committed to our vision and values. We believe in cultivating a nurturing, dynamic workplace culture.

Other benefits include:

• Active Social and charity committee
• Cycle to Work Scheme
• Electric Vehicle Scheme
• Eye Care Vouchers

If you are passionate about quality and aspire to make a significant impact in healthcare, we want you on our team. Join Target Healthcare Group as an Unlicensed Medicines Customer Service Advisorand become a key player in our mission to transformhealthcare.