Implementation & Customer Support Specialist

Xelix; Greater London; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A technology firm is seeking an Associate Services Consultant to assist in customer onboarding and support. You will be responsible for setting up new customers on the platform, resolving technical issues, and ensuring a positive client experience. The ideal candidate has at least a year of experience in a customer-facing role, excellent technical skills including Python, and a strong customer-first approach. This role offers a competitive salary and avenues for career growth in a supportive environment.

Benefits

Competitive salary

27 days of annual leave

Hybrid working

Comprehensive private medical & dental cover

Enhanced parental leave pay

Learning & development budget

Team socials and activities

Annual team retreat

Qualifications

• At least 1 year of experience in a customer-facing role, ideally within the SaaS or tech industry.
• Strong time management and prioritization skills.
• Quick to learn new technologies and product features.
• Proactively troubleshoots and resolves customer issues.

Responsibilities

• New customer set-ups on Xelix platform.
• Managing technical prerequisites to onboard new clients.
• Checking data logs to proactively highlight issues.
• Supporting Implementation & Customer Success teams on platform queries.

Skills

Customer-first approach

Strong analytical skills

Problem-solving

Technical acumen

Time management

Education

Bachelor's degree or equivalent experience

Tools

Python

Job description

A technology firm is seeking an Associate Services Consultant to assist in customer onboarding and support. You will be responsible for setting up new customers on the platform, resolving technical issues, and ensuring a positive client experience. The ideal candidate has at least a year of experience in a customer-facing role, excellent technical skills including Python, and a strong customer-first approach. This role offers a competitive salary and avenues for career growth in a supportive environment.