Customer Care, Kirkby Part Time Hours

McDonald's; Knowsley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading fast-food restaurant chain is seeking a Customer Care Assistant in Knowsley, United Kingdom. This role involves interacting with customers, ensuring a welcoming atmosphere, and maintaining cleanliness in the restaurant. The ideal candidate will have excellent communication skills, a friendly demeanor, and the ability to work effectively in a team. Benefits include holiday pay, service awards, and employee discounts. Join us to provide exceptional customer service and make every guest feel valued.

Benefits

Holiday pay

Service Awards

Meal allowance

Employee discounts from top brands

Qualifications

• Must maintain a friendly and welcoming demeanor.
• Ability to connect with customers effectively.
• Must work well in a team environment.

Responsibilities

• Engage with customers to ensure satisfaction.
• Maintain cleanliness in dining areas and toilets.
• Organize special events and handle children's needs.

Skills

Excellent communication skills

Teamwork

Customer service

High energy levels

Job description

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Benefits package includes:

• Holiday pay
• Service Awards
• Meal allowance
• Employee discounts from top high street and online brands