Service Advisor: Elevate Customer Care & Vehicle Experience

Swansway Garages Limited; Preston; On-site; GBP 30,000 - 35,000; Full time

Job summary

A dynamic motor group in Preston is seeking a Service Advisor to deliver exceptional customer service in the aftersales department. You will manage customer interactions and strive for service improvements. Ideal candidates possess at least 12 months of dealership experience and strong communication skills. Enjoy increased holiday entitlement, birthday leave, and access to various employee benefits including a pension scheme and discounts. Join us to enhance the customer journey!

Benefits

Increased holiday entitlement

Birthday off

24/7 Employee Assistance Programme

Company Pension Scheme

Long service recognition

Discounts on products and services

Car Benefit Scheme

Cycle to Work scheme

Qualifications

• Minimum of 12 months’ experience in a dealership as a Service Advisor.
• Ability to support the aftersales team during busy periods.
• Resilience and results-focused mindset.

Responsibilities

• Provide efficient service to customers via various channels.
• Meet and greet customers, qualify work during vehicle drop-offs.
• Share customer service improvement feedback.
• Book workshop tasks accurately and communicate effectively.
• Provide timely updates on repairs and gain authorisation for additional work.

Skills

Customer service skills

Technical awareness of vehicles

Upselling experience

Flexibility to support team

Strong communication skills

Job description

A dynamic motor group in Preston is seeking a Service Advisor to deliver exceptional customer service in the aftersales department. You will manage customer interactions and strive for service improvements. Ideal candidates possess at least 12 months of dealership experience and strong communication skills. Enjoy increased holiday entitlement, birthday leave, and access to various employee benefits including a pension scheme and discounts. Join us to enhance the customer journey!