Independent Living Assistant | Hybrid Admin & Customer Care

Inside Housing Management; Rushden; Hybrid; GBP 27,000; Full time

Job summary

A leading housing service provider is looking for an Independent Living Assistant to join their team in the UK. This role involves delivering vital administrative support to the Life24 Service teams, ensuring the highest standards of care for customers. Ideal candidates will have excellent communication and IT skills, with a strong focus on customer care. The position is full-time, hybrid, and offers a salary of approximately £26,001.56 per year. Applications are closing on 4 January.

Qualifications

• Proficiency in Microsoft Office including Word and Excel.
• Experience supporting stakeholders or customers.
• Empathic and caring approach in customer care.
• Ability to work both independently and within a team.
• Strong organisational skills for data management.
• Ability to build effective relationships across teams.

Responsibilities

• Provide accurate administrative support to the Life24 Service teams.
• Respond to various inquiries and resolve issues quickly.
• Maintain and update customer records in internal systems.
• Support financial processes like raising orders and processing invoices.
• Monitor alerts and service requests for efficient resolutions.
• Assist with scheduling visits and preparing reports and data.

Skills

Good numeracy

Good literacy

IT skills

Excellent verbal communication

Excellent written communication

Strong customer care skills

Organisational skills

Ability to work independently

Ability to demonstrate resilience

Attention to detail

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Email

Internet use

Job description

A leading housing service provider is looking for an Independent Living Assistant to join their team in the UK. This role involves delivering vital administrative support to the Life24 Service teams, ensuring the highest standards of care for customers. Ideal candidates will have excellent communication and IT skills, with a strong focus on customer care. The position is full-time, hybrid, and offers a salary of approximately £26,001.56 per year. Applications are closing on 4 January.