Senior Client Partner

Storm ID Ltd; City of Edinburgh; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading digital transformation consultancy in Edinburgh is seeking a Senior Client Partner to manage key client accounts and strategies. In this role, you'll lead large, complex projects to ensure exceptional client satisfaction and revenue growth. Applicants should have over 7 years of experience in client services, a strong background in digital services, and a proven track record in mentoring junior team members. This position offers a flexible hybrid working environment, competitive salary, and benefits including paid training and performance rewards.

Benefits

Competitive salary

Paid training and development

Performance-related pay

Health and wellbeing allowance

5% employer pension contribution

Increased annual leave

Shopping discounts

Life insurance

Family-friendly benefits

Office perks like drinks and massages

Qualifications

• Substantial experience in a senior client services role, managing large client accounts.
• Proven success in building excellent client relationships at a strategic level.
• Extensive understanding of digital services, data, and AI.

Responsibilities

• Lead and manage key client accounts and portfolios.
• Create and execute strategies for long‑term client success.
• Oversee delivery of complex projects and ensure client satisfaction.

Skills

Client relationship management

Strategic communication

Digital transformation

Revenue growth

Mentoring

Education

7+ years in client services

Experience in Consultant or Product Owner role

Job description

Storm ID is an award winning Edinburgh‑based digital transformation consultancy that helps organisations accelerate their use of digital, data and AI. We believe in tailored solutions, assembling expert teams to address each client's unique needs. Our services span strategy, design, technology and data & AI, ensuring seamless end‑to‑end delivery of platforms, products and services with real‑world impact.

What sets us apart is our commitment to long‑lasting, data‑driven, user‑centred change. We enjoy close collaboration between our teams, ensuring projects move smoothly from discovery to design to delivery. We recognise the crucial link between digital and data, creating intelligent services that leverage both.

We work with a range of clients across the Scottish and UK public and private sectors.

As Senior Client Partner at Storm ID, you will lead key client partnerships across Storm's most valuable accounts and client portfolios. You will be responsible for retaining and growing these strategic relationships, developing complex statements of work, maximising revenue and ensuring exceptional client satisfaction and loyalty.

This is a senior account leadership role, where you'll create strategies that drive long‑term client success and maximise client value. You'll lead the scoping of large, technically complex projects and programmes, becoming a main point of contact and confidence for our most senior clients.

You’ll work closely with our project management office, who is responsible for project delivery. Close collaboration with our business development team is also key, to proactively identify and drive forward new opportunities within your existing client base and involvement in new business proposals and pitches.

The role will see you managing a portfolio of high‑value client accounts, owning these strategic relationships and driving significant growth through innovative websites, digital platforms and services, data and AI solutions and emerging technologies.

Storm ID offers a flexible hybrid working environment, but we welcome candidates who are local to our office in Edinburgh and can commit to spending a few days a week with us.

About you

We know that many professionals will come from a variety of backgrounds, and we encourage and value people who bring unique perspectives and knowledge to our team.

You will have substantial experience working in a senior client services‑based role (7 years+), with a proven track record of managing large client accounts and portfolios. You may also have experience in a Consultant or Product Owner based role. You will have demonstrable success in building and maintaining excellent client relationships at a strategic level, driving revenue growth and overseeing complex digital transformation projects.

You will need extensive understanding of digital services, data and AI, and a keen interest in emerging technologies and platforms. Experience in mentoring and supporting junior team members is essential.

You will excel at strategic communication, driving forward complex initiatives, generating significant revenue, identifying opportunities for growth across client portfolios, and managing multiple high‑value accounts simultaneously. You will be financially astute with excellent commercial awareness and a keen eye for detail.

One more thing – research indicates that marginalised groups of people may not apply for jobs unless they meet 100% of the qualifications. We also know that many professionals come from various backgrounds. We value people who bring unique perspectives and new knowledge to our team. If you believe you're qualified, but don't “check all the boxes”, please submit an application.

What you'll do

• Leading and managing Storm's most valuable client accounts and portfolios
• Creating and executing strategies that drive long‑term client success and maximise client value
• Leading the scoping of large, complex projects and programmes, creating detailed Statements of Work and securing client sign‑off
• Overseeing successful delivery of projects and programmes, proactively resolving issues and mentoring others in issue resolution
• Managing revenue across your client portfolio and developing strategies to maximise client value
• Ensuring contracts are in place for all projects and retainers across your accounts
• Successfully selling Storm's full range of services to clients, demonstrating deep understanding of our capabilities
• Proactively identifying opportunities for business development within existing contracts and collaborating with internal teams to develop solutions
• Mentoring and supporting members of the client team in relationship management and delivery
• Using AI to augment your work and drive efficiency across client engagements

We believe in rewarding our people for the great work that they do. The benefits we offer include:

• Competitive salary commensurate with experience
• Paid training and development (after 3 months)
• Performance related pay reward (after 1 year)
• Additional £400 per year contribution to be used on a health and wellbeing item of your choice (after 1 year)
• Employer pension contribution of 5% p.a.
• Increase of annual leave allowance up to an extra 5 days (after 5 years)
• Shopping discounts with Reward Gateway
• Life insurance (after 1 year)
• Family benefits including enhanced maternity, paternity and adoption leave and flexible family‑friendly hours
• In office benefits such as end of month drinks and fortnightly office masseuse

• an initial informal call to discuss your application and the role
• more in‑depth interview to discuss your skills and your background

We know that a diverse workforce brings with it diverse ways of thinking, fresh perspectives, and new approaches to solving problems. And that benefits our clients as well as our employees. Storm ID is proud to be an equal opportunities employer and we welcome applications from everyone.

Apply

Follow the application instructions provided on our career portal. All required information such as name, contact details, experience, CV, and links will be collected through the portal.

We welcome applications from all disability backgrounds. This includes any necessary adjustments you may need during the recruitment process. By providing the required information in this form, you consent to have it stored for recruitment purposes only within Storm ID systems. The data will be deleted after the recruitment cycle.