EMEA Customer Support Analyst — Impact & Growth in Fintech

Methodfi; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global fintech company in Greater London seeks a Customer Support Analyst dedicated to delivering exceptional service. Ideal candidates will have over 2 years' experience in customer support and demonstrate strong communication skills. You will be the first point of contact for customers, resolving issues efficiently and working with diverse teams. This role demands empathy, good problem-solving abilities, and a knack for multi-tasking, with opportunities for professional growth in a fast-paced environment.

Qualifications

• 2+ years’ experience in inside sales and/or customer support.
• Strong verbal and written communication skills in English required.
• Experience with support ticketing systems preferred.

Responsibilities

• Deliver a seamless customer experience.
• Resolve customer issues promptly and effectively.
• Collaborate with global teams to solve problems.

Skills

Customer communication

Problem-solving

Conflict resolution

Multi-tasking

Team collaboration

Tools

Zendesk

Job description

A global fintech company in Greater London seeks a Customer Support Analyst dedicated to delivering exceptional service. Ideal candidates will have over 2 years' experience in customer support and demonstrate strong communication skills. You will be the first point of contact for customers, resolving issues efficiently and working with diverse teams. This role demands empathy, good problem-solving abilities, and a knack for multi-tasking, with opportunities for professional growth in a fast-paced environment.