Customer Care, Walton Road Part Time Hours

McDonald's; Liverpool; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-known fast-food restaurant in Liverpool is seeking a Customer Care Assistant to be the face of the restaurant. Your role will include welcoming customers, maintaining cleanliness, and ensuring a welcoming atmosphere. You should possess excellent communication skills and a friendly demeanor. The position offers holiday pay, service awards, a meal allowance, and employee discounts. Candidates should be able to thrive in a fast-paced environment and work well in a team.

Benefits

Holiday pay

Service Awards

Meal allowance

Employee discounts

Qualifications

• Strong communication skills for engaging with diverse customers.
• Ability to maintain high energy levels in a fast-paced environment.
• Friendly and courteous behavior while interacting with guests.

Responsibilities

• Greet and welcome customers with a smile.
• Ensure cleanliness and maintain high standards in customer areas.
• Assist with customer needs and special events.

Skills

Effective communication

Friendly demeanor

Teamwork

Attentive listening

Job description

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Benefits package includes:

• Holiday pay
• Service Awards
• Meal allowance
• Employee discounts from top high street and online brands