Customer Support Specialist (80% position)

Ubeya Technologies Ltd.; Wembley; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading SaaS company in workforce management is seeking a Customer Support Specialist for a part-time role. In this position, you will provide technical support to customers, conduct training sessions, and collaborate with support teams. The ideal candidate will have experience in training, excellent communication skills, and a passion for technology. This is an opportunity to join a dynamic team and make a positive impact on customer experiences while working in flexible hours.

Qualifications

• Must have experience in training or teaching.
• Excellent written and verbal English communication skills required.
• Passion for technology with the ability to explain software systems.

Responsibilities

• Provide technical support to customers and offer clear solutions.
• Conduct product training sessions for small to medium-sized businesses.
• Collaborate with Customer Success and Support teams to troubleshoot issues.

Skills

Experience in training or teaching

Excellent English communication skills

Passion for technology

Strong problem-solving skills

Independent and self-motivated

Energetic and people-oriented

Job description

About Ubeya

Ubeya is a leading SaaS B2B2C platform in the workforce management sector, making large operations easy to manage. You can find Ubeya in top stadiums in the UK and Europe, like Wembley, Emirates, Johan Cruyff Arena, and Wimbledon Championship. Our workforce management platform helps hundreds of businesses and staffing agencies worldwide become more resilient and adaptive to change, resulting in growth, operational excellence, and happy workforces.

The Role

We're hiring Customer Support Specialists at part time of 80% to join our team. You'll be the bridge between our innovative platform and our users, helping customers leverage Ubeya to its full potential while understanding their needs and challenges.

Working Hours: 5 shifts per week - Monday to Thursday with 7-hour shifts between 12:00-00:00, plus alternating Fridays and Sundays with shifts from 12:00–19:00. Working in shifts provides flexibility: you'll have fixed days and hours for day or evening shifts, but not every day will be identical, allowing for some adaptability as needed.

What You'll Do

• Provide technical support to customers, understanding their issues quickly and offering clear, actionable solutions.
• Conduct full product training sessions for small to medium-sized businesses worldwide.
• Collaborate with the Customer Success, Support and QA team to troubleshoot problems and report issues.
• Understand the customer’s perspective, provide guidance, and help them optimize their use of Ubeya.
• Contribute to support documentation, FAQs, and training materials.
• Be a visible, approachable member of the Support team - helping customers directly and building strong relationships.

We’re Looking For

• Experience in training or teaching - Must.
• Excellent English communication skills (both written and verbal) and a customer-first mindset.
• Passion for technology and ability to quickly understand and explain software systems.
• Strong problem-solving skills and ability to deliver solutions clearly and effectively.
• Independent, self-motivated, and capable of working from home with trust.
• Energetic, people-oriented, and ready to jump in and help wherever needed.
• No prior technical support experience is required, but you must be eager to learn, quick to understand challenges, and committed to providing excellent solutions.