Customer Service Advisor – NHS Support, Mon-Fri, 9–5

GXO Logistics, Inc.; Maidstone; On-site; GBP 20,000 - 26,000; Full time

Job summary

A leading supply chain solutions provider is seeking a passionate Customer Service Advisor to join their team in Maidstone. This full-time, permanent role involves handling customer enquiries, managing urgent orders, and ensuring high service standards for the NHS Supply Chain contract. Candidates should possess excellent communication, organizational skills, and a proactive mindset. The position offers a salary of up to £25,416.49 annually, along with a comprehensive benefits package including a company pension scheme and various employee discounts.

Benefits

25 days annual leave + bank holidays

Blue-light card

Dental insurance plans

Company sponsored pension scheme

24/7 online GP service

Life assurance

Employee assistance programme

MyBenefits platform for discounts

Cycle to work scheme

Saving scheme

Qualifications

• Excellent communication skills – both written and verbal.
• Strong organisational and time management abilities.
• A customer-focused mindset with a proactive approach.
• Team player with a positive attitude and a willingness to learn.
• Good IT skills (Word, Excel; bespoke systems experience is a bonus).

Responsibilities

• Handling customer enquiries via our call management system with accuracy and care.
• Investigating and resolving issues promptly within service guidelines.
• Managing urgent orders, returns, and complaints with empathy and efficiency.
• Liaising with internal departments to ensure smooth communication and service delivery.
• Maintaining customer profiles and proactively managing service changes.

Skills

Excellent communication skills

Strong organisational and time management

Customer-focused mindset

Team player

Good IT skills

Job description

A leading supply chain solutions provider is seeking a passionate Customer Service Advisor to join their team in Maidstone. This full-time, permanent role involves handling customer enquiries, managing urgent orders, and ensuring high service standards for the NHS Supply Chain contract. Candidates should possess excellent communication, organizational skills, and a proactive mindset. The position offers a salary of up to £25,416.49 annually, along with a comprehensive benefits package including a company pension scheme and various employee discounts.