Customer Care Manager jobs in United Kingdom

Tudor Employment Agency are currently recruiting for aChildrens Registered Care Managerfor our client based in Walsall to ensure the smooth running of 2 therapeutic EBD Homes.

Our client is a provider of care and support to children & young people who have complex mental health disorders, learning disabilities, and emotional and behavioural difficulties.

Benefits for theChildrens Registered Care Manager:

• Private Medical Healthcare
• Life Insurance

Salary forChildrens Registered Care Manager:£55,000 – review available after 6month review

As aChildrens Registered Care Manageryou will:

• Ensure full compliance with Children’s Homes Regulations, Ofsted guidelines, and Quality Standards
• Maintain and regularly review the Statement of Purpose to reflect current care practices
• Facilitate Reg 44 visits and action any findings promptly; complete and submit Reg 45 reports every six months
• Meet all Health & Safety standards and ensure care documentation is current and shared appropriately
• Uphold and promote the vision and core values of Clouds / Sunlight Care
• Handle complaints and safeguarding concerns, reporting to LADO, Ofsted, Social Workers as needed
• Manage staffing rotas, payroll, finances, supervision, training, and other HR-related duties within deadlines
• Work with HR on staff recruitment, retention, and any performance concerns
• Maintain full home occupancy with appropriate placement matching for current residents
• Conduct staff supervisions, PDPs, and promote professional development and policy awareness
• Participate in the on-call rota as required
• Ensure young people live in a safe, nurturing environment where their well-being and development are prioritised
• Encourage young people’s voices to be heard and involve them in their care planning appropriately

Essential Skills / Qualifications / ExperienceChildrens Registered Care Manager:

• Recent experience working within the residential sector at a Registered Manager level within a Children Residential Service
• Exceptional management & leadership skills and a passion for providing high-quality care
• Must complete and be successful in the registration process with Ofsted
• Diploma Level 5 in Residential Child Care (Children and Young Peoples Workforce) – or equivalent
• Diploma Level 5 Leadership and Management – or equivalent

Working Rota:40 hours per week – Monday to Friday with the requirement on occasion, to work such hours over and above your normal weekly pattern as reasonably required

In order to be considered for theChildrens Registered Care Manageror to obtain further information please contact the Health & Social Care Team on 01922 725445 option 5 or ext 1004 or emailcare@tudoremployment.co.uk Quoting Ref: TEACARAFRM/17