Customer Care Manager jobs in United Kingdom

Job summary

A leading transport service provider is seeking a Duty Team Manager in Sheffield. This role involves managing a team of 6-10 advisors to uphold high customer service standards. Responsibilities include handling escalated queries, ensuring team compliance, and fostering team development. Applicants should have management experience, strong people skills, and be proficient in Microsoft Office. The position offers competitive pay, free bus travel after one month, and a generous holiday allowance.

Benefits

Qualifications

• Prior experience within a management or supervisor role.
• Previous experience with employee relations meetings.
• Excellent people management and customer service skills.
• Computer literacy including Microsoft Technologies.
• Knowledge of regulatory issues including GDPR.
• Enthusiastic and proactive attitude towards customer service.

Responsibilities

• Manage daily operations of a team of advisors.
• Ensure quality and efficiency in handling customer queries.
• Adhere to internal policies and processes.
• Resolve complex customer queries efficiently.
• Conduct training and development for team members.
• Collaborate with peers across the business.