Customer Service Advisor

GXO Logistics, Inc.; Maidstone; On-site; GBP 20,000 - 26,000; Full time

Job summary

A leading supply chain solutions provider is seeking a passionate Customer Service Advisor to join their team in Maidstone. This full-time, permanent role involves handling customer enquiries, managing urgent orders, and ensuring high service standards for the NHS Supply Chain contract. Candidates should possess excellent communication, organizational skills, and a proactive mindset. The position offers a salary of up to £25,416.49 annually, along with a comprehensive benefits package including a company pension scheme and various employee discounts.

Benefits

25 days annual leave + bank holidays

Blue-light card

Dental insurance plans

Company sponsored pension scheme

24/7 online GP service

Life assurance

Employee assistance programme

MyBenefits platform for discounts

Cycle to work scheme

Saving scheme

Qualifications

• Excellent communication skills – both written and verbal.
• Strong organisational and time management abilities.
• A customer-focused mindset with a proactive approach.
• Team player with a positive attitude and a willingness to learn.
• Good IT skills (Word, Excel; bespoke systems experience is a bonus).

Responsibilities

• Handling customer enquiries via our call management system with accuracy and care.
• Investigating and resolving issues promptly within service guidelines.
• Managing urgent orders, returns, and complaints with empathy and efficiency.
• Liaising with internal departments to ensure smooth communication and service delivery.
• Maintaining customer profiles and proactively managing service changes.

Skills

Excellent communication skills

Strong organisational and time management

Customer-focused mindset

Team player

Good IT skills

Job description

Are you passionate about helping others and making a difference every day? Do you thrive in a fast-paced, team-focused environment? Are you a problem-solver with a keen eye for detail?

If you answered yes, then this could be the perfect opportunity for you!

Here at GXO, we’re looking for an adedicated Customer Service Advisor to join our friendly and professional team based in our Maidstone DC supporting our NHS Supply Chain contract. In this role, you’ll be the first point of contact for NHS customer, helping to ensure they receive the highest standard of service and support.

This is a full-time, permanent position. You’ll be working Monday to Friday, covering the hours of 09:00 till 17:00.

Pay, benefits and more:

We’re looking to offer a salary of up to £25,416.49 per annum and 25 days annual leave (plus bank holidays). Your benefits package includes a blue‑light card, flexible dental insurance plans, a company sponsored pension scheme, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!

What you’ll do on a typical day:

• Handling customer enquiries via our call management system with accuracy and care
• Investigating and resolving issues promptly within service guidelines
• Managing urgent orders, returns, and complaints with empathy and efficiency
• Liaising with internal departments to ensure smooth communication and service delivery
• Maintaining customer profiles and proactively managing service changes

What you need to succeed at GXO:

• Excellent communication skills – both written and verbal
• Strong organisational and time management abilities
• A customer‑focused mindset with a proactive approach
• Team player with a positive attitude and a willingness to learn
• Good IT skills (Word, Excel; bespoke systems experience is a bonus)

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting‑edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.