Customer Service Representative jobs in United Kingdom
IT Support & Customer Service Manager
City of Portsmouth College
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College Reception & Customer Care Specialist
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IT Support & Customer Service Manager
Job summary
A local educational institution in Portsmouth is seeking an IT Customer Services Manager to lead the IT Support Team. You will manage the IT helpdesk and resources, ensuring high-quality support services. The role requires strong communication skills and a degree in IT or related fields. Candidates should have ITIL certification and experience in delivering IT support. The position is full-time and offers competitive benefits including a pension scheme and staff discounts.
Benefits
Qualifications
- Strong Maths and English skills.
- Line Management Experience required.
Responsibilities
- Lead the IT Support Team ensuring high-quality service.
- Manage IT helpdesk and resource allocation.
- Drive continuous improvement in customer service.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.