IT Support & Customer Service Manager

City of Portsmouth College; Portsmouth; On-site; GBP 41,000 - 44,000; Full time

Job summary

A local educational institution in Portsmouth is seeking an IT Customer Services Manager to lead the IT Support Team. You will manage the IT helpdesk and resources, ensuring high-quality support services. The role requires strong communication skills and a degree in IT or related fields. Candidates should have ITIL certification and experience in delivering IT support. The position is full-time and offers competitive benefits including a pension scheme and staff discounts.

Benefits

32 days annual leave

Local Government Pension Scheme

Staff development programmes

Discounts at College facilities

Free car parking across campus

Qualifications

• Strong Maths and English skills.
• Line Management Experience required.

Responsibilities

• Lead the IT Support Team ensuring high-quality service.
• Manage IT helpdesk and resource allocation.
• Drive continuous improvement in customer service.

Skills

Strong organisational and time management skills

Excellent communication and interpersonal skills

Proficiency in Microsoft Office Suite

Experience in delivering IT support

Education

Degree in IT, Customer Service Management or related field

ITIL certification

Any Microsoft 365 qualifications

Any Cisco / Meraki qualifications

Relevant Technical related qualifications

Job description

A local educational institution in Portsmouth is seeking an IT Customer Services Manager to lead the IT Support Team. You will manage the IT helpdesk and resources, ensuring high-quality support services. The role requires strong communication skills and a degree in IT or related fields. Candidates should have ITIL certification and experience in delivering IT support. The position is full-time and offers competitive benefits including a pension scheme and staff discounts.