Hearing Services Admin & Customer Care Specialist

Specsavers; Carlisle; On-site; GBP 60,000 - 80,000; Full time

Job summary

A retail optical firm in Carlisle is seeking a Retail Administrator Assistant to provide critical support for store operations and customer engagement. This role involves managing administrative tasks, assisting customers via phone, and coordinating internal communications. Ideal candidates will possess strong organisational skills and experience in customer service, particularly in retail or healthcare settings. Full training is provided, alongside a range of benefits and professional development opportunities. Join us for an enriching career experience.

Benefits

Friends and Family discount

Extra day off for your birthday

Discounted hearing and eyecare benefits

Enhanced company sick pay scheme

Qualifications

• Strong administrative and organisational skills are essential.
• Experience in customer service, ideally in a retail or healthcare setting.
• Excellent verbal and written communication is required.

Responsibilities

• Manage daily administrative tasks to support store operations.
• Handle inbound and outbound calls professionally.
• Maintain accurate records of appointments and customer interactions.

Skills

Strong administrative and organisational skills

Experience in customer service

Excellent verbal and written communication

Proficiency in using computer systems

Attention to detail

Job description

A retail optical firm in Carlisle is seeking a Retail Administrator Assistant to provide critical support for store operations and customer engagement. This role involves managing administrative tasks, assisting customers via phone, and coordinating internal communications. Ideal candidates will possess strong organisational skills and experience in customer service, particularly in retail or healthcare settings. Full training is provided, alongside a range of benefits and professional development opportunities. Join us for an enriching career experience.