Service Coordinator - Scheduling & Customer Care

Johnson Controls Inc.; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global building solutions company is seeking a Service Coordinator in Manchester. The role involves scheduling routine service visits and managing subcontractor communications. The ideal candidate should have strong customer service skills and be able to handle multiple tasks in a fast-paced environment. The position offers competitive pay, generous leave, and opportunities for career development, along with various perks that enhance workplace satisfaction.

Benefits

Competitive Salary

25 days annual leave plus Bank Holidays

Pension plan (up to 7% employer match)

Life assurance

Employee assistance program

Referral scheme

Exclusive Discounts

Career Development

Free Onsite Parking

Dress Down Fridays

Qualifications

• Experience in customer service and scheduling
• Strong verbal and written communication skills
• Ability to work well in a high-pressure environment
• Proficiency in using multiple computer applications

Responsibilities

• Schedule maintenance and service visits for subcontractors
• Complete and send orders to subcontractors
• Provide customer service via phone and email
• Work with Service Managers to utilize engineers effectively
• Liaise with various teams for service delivery

Skills

Customer service skills and experience

Outstanding written and verbal skills

Ability to multi-task

Computer proficiency

Strong sense of urgency

Attention to detail

Excellent decision-making skills

Good organizational skills

Tools

Salesforce

Job description

A global building solutions company is seeking a Service Coordinator in Manchester. The role involves scheduling routine service visits and managing subcontractor communications. The ideal candidate should have strong customer service skills and be able to handle multiple tasks in a fast-paced environment. The position offers competitive pay, generous leave, and opportunities for career development, along with various perks that enhance workplace satisfaction.