Customer Service Advisor (6 month FTC)

In Cork; Sheffield; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A customer service company in Sheffield is seeking a Customer Service Advisor for an initial 6-month fixed-term contract. The role involves delivering excellent customer service and handling day-to-day queries regarding pensions. Applicants should have experience in a customer service role with good communication skills and attention to detail. This position offers a hybrid working model. Join a team that supports a balanced work-life environment and encourages an inclusive workforce.

Benefits

Global Wellbeing Days

Comprehensive benefits package

Flexible working solutions

Qualifications

• Experience in a customer-service focused role with direct customer contact (face-to-face or telephone).
• Excellent attention to detail and commitment to ongoing quality.

Responsibilities

• Deliver excellent customer service and handle day-to-day queries regarding pensions.
• Update personal information with high attention to detail.
• Process requests for written information to be sent to members.
• Provide accurate information from knowledge/customer databases.
• Help customers complete documentation.
• Explain processes and set correct expectations.

Skills

Customer service experience

Active listening

Good communication skills

Pro-active approach

Attention to detail

Good understanding of Microsoft applications

Job description

Customer Service Advisor – Sheffield

Initial 6-month fixed-term contract, starting January 2026.

Monday-Friday, 08:45 u :00 – No cold calling, no sales, inbound calls only. Hybrid working (50% monthly split required).

Key Responsibilities

• Deliver excellent customer service and handle day‑to‑day queries regarding pensions.
• Update personal information with high attention to detail.
• Process requests for written information to be sent to members.
• Provide accurate information from our knowledge/customer databases.
• Help customers complete documentation.
• Explain processes and set correct expectations.

Qualifications & Skills

• Experience in a customer-service focused role with direct customer contact (face‑to‑face or telephone).
• Active listening and good communication skills.
• Pro‑active approach with the ability to resolve queries efficiently and effectively.
• Excellent attention to detail and commitment to ongoing quality.
• Good understanding of Microsoft applications.

Benefits & Culture

We encourage an inclusive workforce, provide a comprehensive benefits package, and support a balanced work‑life environment. All colleagues enjoy two Global Wellbeing Days per year and access a variety of flexible working solutions.

EEO & Equality Statement

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all, and provide reasonable adjustments for individuals with disabilities to participate in the job application and interview process and to perform essential job functions once onboard.