Service Controller: Dispatch & Customer Care

KION Group; Wellingborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading service provider in Wellingborough is seeking a Service Controller to manage customer breakdowns and support a team of field engineers. The ideal candidate will excel in communication and customer service, with strong decision-making skills and well-developed IT capabilities, particularly in Excel. This role plays a vital part in delivering exceptional on-site service and improving customer satisfaction. Flexibility and a team-oriented attitude are essential for success in this challenging role.

Qualifications

• Excellent communicator with first class customer handling skills.
• Experience working within a fast-paced customer service environment.
• Confident and pleasant telephone manner.
• Strong decision-making and prioritisation skills.
• Committed, self-driven, and a team player.
• Well-developed IT skills, especially with Excel.

Responsibilities

• Manage customer breakdowns and control service engineering team.
• Establish and maintain excellent customer contact standards.
• Support and communicate with the engineering team.
• Ensure outstanding service for both internal and external customers.

Skills

Excellent communication skills

Customer handling skills

Flexible approach to workload

Strong decision-making skills

Well developed IT skills

Experience in fast-paced environments

Tools

Excel

SAP

Job description

A leading service provider in Wellingborough is seeking a Service Controller to manage customer breakdowns and support a team of field engineers. The ideal candidate will excel in communication and customer service, with strong decision-making skills and well-developed IT capabilities, particularly in Excel. This role plays a vital part in delivering exceptional on-site service and improving customer satisfaction. Flexibility and a team-oriented attitude are essential for success in this challenging role.