Senior Automotive Service Advisor — Customer Care & Upsell

Vertu Motors plc; East Midlands; On-site; GBP 35,000; Full time

Job summary

A leading motor retailer in the UK is seeking a Senior Service Advisor to join their team in East Midlands. The successful candidate will be the key link between customers and the workshop, ensuring satisfaction and building trusted relationships. Required qualifications include proven experience in customer service and strong communication skills. The role offers a competitive salary of £35,000 plus benefits such as 25 days holiday, rewards platform access, and enhanced parental leave.

Benefits

25 days holiday plus bank holidays

Access to rewards platform with discounts

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Qualifications

• Proven experience in a customer-facing service role.
• Previous experience as an Automotive Service Advisor.
• Strong communication and relationship-building skills.

Responsibilities

• Acting as the relationship manager for customers.
• Providing clear expectations and keeping customers informed.
• Upselling additional products and services where appropriate.
• Following up for customer satisfaction.

Skills

Customer service experience

Relationship management

Communication skills

Ability to work in a target-driven environment

Job description

A leading motor retailer in the UK is seeking a Senior Service Advisor to join their team in East Midlands. The successful candidate will be the key link between customers and the workshop, ensuring satisfaction and building trusted relationships. Required qualifications include proven experience in customer service and strong communication skills. The role offers a competitive salary of £35,000 plus benefits such as 25 days holiday, rewards platform access, and enhanced parental leave.