Jobs in Swindon, United Kingdom

Product Support Analyst – Finance page is loaded## Product Support Analyst – Financelocations: Office - Swindon: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R0040373Rialtas, part of the global Harris Computer family, is looking for a **Product Support Analyst – Finance** to join its market-leading accounting software business for local councils. This is an important role within the business and offers an exciting opportunity to support customers using our finance software, helping them get the most value from our solutions. You will work alongside a dedicated and inclusive team, providing expert guidance and resolving customer queries relating to finance processes used within **Parish and Town Councils**. We’re looking for someone with strong communication skills, a helpful and problem-solving mindset, and experience working with **finance systems within parish or town councils**. Your sector knowledge will enable you to quickly understand customer challenges and provide practical support. This is a **full-time, fully remote position**, with **occasional visits to our office in Uffcott, Wroughton near Swindon**, easily accessible from Junctions 15 and 16 on the M4. Occasional travel to client sites or UK-wide conferences may also be required. **What you will do**Your key responsibilities will include (but will not be limited to):* Use your experience of how councils work to investigate and resolve issues, working with colleagues to find solutions and ensure customers are never left stuck.* Keep customers informed throughout, managing their cases from first contact through to resolution with the kind of professionalism you'd expect in a council setting.* Share your expertise by supporting new users, helping to develop guidance materials and training resources written in plain language that clerks and RFOs will instantly recognise.* Build genuine, trusted relationships with customers — often people in roles just like the one you've come from — acting as a knowledgeable and reassuring point of contact.* Support customers through the process of getting set up with our software, and be on hand to help them settle in confidently once they're up and running.* Bring your real-world perspective to product demonstrations and help the sales team show prospective customers what good looks like in practice.* Stay connected to the sector through User Groups and industry developments, and feed that knowledge back into how we improve our products and services. **What we are looking for**We are seeking a motivated and customer-focused professional who embodies our values (, understands how finance works within parish or town councils, and enjoys helping others solve problems. * Strong understanding of finance processes within parish councils, town councils, or the wider local government sector – this experience is essential for the role* Experience working with council finance systems, accounting processes, or in a Responsible Financial Officer (RFO), clerk, or finance-related role* Strong problem-solving skills and the ability to investigate and resolve customer queries effectively* Excellent communication skills, with the ability to explain technical or system-related topics in clear and simple terms* While prior experience with our software is not required, you should be comfortable learning new systems quickly — we will provide full training on our products* Strong organisational skills and the ability to manage multiple support cases simultaneously* A collaborative mindset and the ability to work effectively within a supportive team environment Rialtas is the market leader in providing accounting and administrative software and services for local councils in England and Wales. Rialtas is proud to be part of the Harris Computer family, a provider of mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia, and Australia. The opportunity for personal career growth, as a result, is significant **Rialtas employment Policy**Rialtas is dedicated to the achievement of equality of opportunity for all of its staff and applicants for employment. This broadly interpreted policy not only prohibits discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, age, national or ethnic origin, disability or any protected category under applicable law, but also ensures that competent individuals will be given the opportunity to join Rialtas and progress within the Company in accordance with their own abilities. **Benefits**Harris offer an extremely competitive UK employee benefits programme. 5 Personal Days leave entitlement are granted over and above the standard 25 days holiday and bank holidays. Harris also offers all UK employees an annual Lifestyle Reward amounting £325 per annum/pro rata. **Supporting your application**Our recruitment process will comprise of interviews and, at times, a written exercise, an assessment day and/or a presentation. As an equal opportunities’ employer, we want to make sure we do all we can to make this a positive experience for you. If your application is progressed, please make us aware of any adjustments or additional support we can provide you with.Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”!* We empower our employees to make a difference* We have an award winning culture* We offer opportunity to learn* We are financially strong and we are owned by the largest software company in Canada (CSI)* We have fun!Follow us on social media to learn more about our company values, culture and initiatives!**Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.***If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)-613-226-5511 or at HarrisTalentAcquisition@harriscomputer.com**This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.*