Multichannel Housing Customer Advisor

Ongo Partnership Limited; Scunthorpe; On-site; GBP 25,000; Full time

Job summary

A leading customer service organization in Scunthorpe is seeking a Customer Advisor to be the first point of contact for customer inquiries. Responsibilities include managing a variety of enquiries through multiple platforms and ensuring customer satisfaction. The ideal candidate will have strong communication skills and experience in a busy customer service environment. Benefits include 30 days of paid holiday, a pension contribution, and various discounts. Salary is set at £24,828 per annum.

Benefits

30 days paid holiday

9.5% pension contribution

Local gym discounts

Qualifications

• Proven experience in customer service or contact centre.
• Experience with diverse customer bases and agencies.
• Strong written and verbal communication skills.

Responsibilities

• Deliver excellent contact handling services for customers.
• Process service requests and manage multiple contact platforms.
• Ensure accurate records and updates to the CRM system.

Skills

Customer service skills

Problem-solving skills

Communication skills

Resilience

Organizational skills

Tools

CRM systems

Omni channel contact centre technology

Job description

A leading customer service organization in Scunthorpe is seeking a Customer Advisor to be the first point of contact for customer inquiries. Responsibilities include managing a variety of enquiries through multiple platforms and ensuring customer satisfaction. The ideal candidate will have strong communication skills and experience in a busy customer service environment. Benefits include 30 days of paid holiday, a pension contribution, and various discounts. Salary is set at £24,828 per annum.