College Reception & Customer Care Specialist

City of Portsmouth College; Portsmouth; On-site; GBP 24,000 - 25,000; Full time

Job summary

A local educational institution is seeking a Customer Service Assistant for their North Harbour Campus. The role involves providing excellent customer service, maintaining professional communication with visitors and staff, and handling inquiries effectively. Candidates must demonstrate exceptional interpersonal skills and flexibility under pressure. This full-time position offers a competitive salary and numerous benefits, including annual leave and a generous pension plan.

Benefits

25 days annual leave plus bank holidays

Generous Local Government pension

Access to staff development programs

Free car parking

Discounts at college facilities

Qualifications

• Previous experience in customer service or administrative support is beneficial.
• Ability to work error-free in a highly pressurised environment.
• Flexibility to adapt under pressure.

Responsibilities

• Provide reception duties and cover for key College events.
• Deliver excellent customer service to visitors, students, and staff.
• Act as a communication link during emergencies.

Skills

Excellent communication skills

Strong interpersonal skills

Customer focused mindset

Problem solving abilities

Computer literate

Job description

A local educational institution is seeking a Customer Service Assistant for their North Harbour Campus. The role involves providing excellent customer service, maintaining professional communication with visitors and staff, and handling inquiries effectively. Candidates must demonstrate exceptional interpersonal skills and flexibility under pressure. This full-time position offers a competitive salary and numerous benefits, including annual leave and a generous pension plan.