Passenger Assistance Advisor — Customer Care Champion

First Group; Sheffield; On-site; GBP 26,000; Full time

Job summary

A leading transportation services provider is seeking a Customer Service Advisor specializing in Passenger Assistance in Sheffield. You will be the first point of contact for customers seeking assistance, providing support via calls and emails. The ideal candidate will have excellent communication skills, patience, and a strong commitment to customer service. This role offers a salary of £25,604 with benefits including free bus travel and generous holiday allowances.

Benefits

Free Bus Travel

Discounted Train Travel

Generous Holiday Allowance

Pension Scheme

Employee Assistance Programme

Qualifications

• A passion for delivering excellent customer service.
• Ability to adapt to an ever-changing customer services environment.
• Capacity to communicate effectively using all forms of media.

Responsibilities

• Deliver exceptional customer service.
• Respond to inbound calls, emails and complaints from customers.
• Maintain accurate records on our CRM system.

Skills

Excellent verbal communication skills

Empathy with others

Patience

Organizational skills

Active listening skills

Tools

Microsoft Office 365

Salesforce

Job description

A leading transportation services provider is seeking a Customer Service Advisor specializing in Passenger Assistance in Sheffield. You will be the first point of contact for customers seeking assistance, providing support via calls and emails. The ideal candidate will have excellent communication skills, patience, and a strong commitment to customer service. This role offers a salary of £25,604 with benefits including free bus travel and generous holiday allowances.