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IT Support Engineer III - Birmingham Remote
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IT Support Engineer III
Job summary
A leading IT services provider is seeking an experienced IT Support Engineer III for a senior role focusing on healthcare and dental IT systems. You will be responsible for advanced troubleshooting and managing complex escalations, while leading crucial projects across client environments. Ideal candidates bring over 5 years of IT support experience, with advanced expertise in Windows Server and Microsoft 365. Join us for a rewarding career with competitive perks and professional growth opportunities.
Benefits
Qualifications
- 5 or more years of IT support experience.
- Advanced expertise in Windows Server and Microsoft 365.
- Strong communication skills and project execution background.
Responsibilities
- Handle advanced escalations from lower-level engineers.
- Diagnose and resolve complex server and networking issues.
- Lead infrastructure and security projects.
Skills
Tools
The IT Support Engineer III is a senior technical role responsible for advanced troubleshooting, complex escalations, and project execution across nationwide client environments, with a strong emphasis on healthcare and dental IT systems.
- Handle advanced escalations from lower-level engineers
- Diagnose and resolve complex server, networking, and infrastructure issues
- Support healthcare and dental software applications and imaging systems
- Lead and execute infrastructure, cloud, and security projects
- Act as a senior technical advisor to clients
- Maintain detailed technical documentation and system diagrams
- 5 or more years of IT support experience
- Advanced expertise in Windows Server, Microsoft 365, and networking
- Strong project execution and communication skills
- Advanced PowerShell or scripting knowledge
- macOS and iOS support experience
- Paid Time Off program in accordance with company policy
- Company-observed paid holidays
- Health insurance options available to eligible employees
- CrewHu employee recognition and rewards program
- $50 monthly cell phone stipend
- Company-provided equipment and tools
- Ongoing training and professional development opportunities
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.