Mobile Retail Security & Customer Support Officer

OCS Group; Aldershot; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading facilities management company is looking for a Retail Area Support Officer to ensure a safe and secure retail environment. The role involves regular site patrols, monitoring CCTV, and addressing security incidents while providing excellent customer service. Candidates should possess a valid SIA licence and strong observational skills, with the ability to manage challenging situations professionally. Flexibility to work varied shifts across multiple locations is essential. This position advocates for professional development and inclusivity.

Qualifications

• Right to work in the UK.
• Valid SIA Licence – Door Supervisor (DS) or Security Guarding required.
• Flexibility to work across multiple locations and varied shifts.

Responsibilities

• Maintain a strong and visible security presence.
• Conduct regular patrols across store premises.
• Monitor CCTV and respond to suspicious activities.
• Produced incident and observation reports.
• Provide professional support for customers and staff.

Skills

Strong observational skills

Excellent communication skills

Proven ability to manage challenging situations

Proactive and reliable approach to safety

Job description

A leading facilities management company is looking for a Retail Area Support Officer to ensure a safe and secure retail environment. The role involves regular site patrols, monitoring CCTV, and addressing security incidents while providing excellent customer service. Candidates should possess a valid SIA licence and strong observational skills, with the ability to manage challenging situations professionally. Flexibility to work varied shifts across multiple locations is essential. This position advocates for professional development and inclusivity.