Customer Care Representative jobs in United Kingdom

Remote with ability to travel in UK and Europe

Full Time

We are a major supplier of IT software, consultancy and delivery services to businesses of all sectors, across the UK & Ireland, Northern Europe, the Middle East and Africa. We specialise in providing, implementing and supporting project & portfolio management, business automation, mainframe and cybersecurity solutions.

Everything we do is about enabling our customers to succeed by bringing the very best people, experience and innovation together. We are excited to offer an opportunity to join our team at a pivotal point in the company’s growth journey.

As part of our continued expansion, we are looking for a Sales Manager to join our dynamic Sales team. This is an excellent opportunity for an experienced Sales Manager to engage with our high-profile organisations and seek out new business opportunities within the UK and Europe.

The Sales Manager will have full responsibility for leading sales from the customer functional / technical requirement, selling our solutions, consulting, support and training.

This role will have two key elements. Firstly, driving the sales process to a timely and successful completion of leads originating from Ignite Technology’s marketing. Secondly, using networking skills and strengthening / leveraging relationships with existing regional customers to drive additional new business..

Primary duties will include;

• Working with Ignite’s prospects as a trusted advisor and taking a consultative sales approach.
• Focusing on the value our solutions bring to the customer’s business, rather than solely highlighting functions and features.
• Working with customer stakeholders and where appropriate Ignite account managers.
• Selling of software licenses and supporting services including: Consulting, Support, Delivery, and Education
• Work closely with services teams to ensure services proposals are fit for purpose.
• Maintain awareness of delivery progress and intervene with client as appropriate.
• Ensure all legal and compliance policies are met, working with Legal and Operations teams.
• Preparation of high-quality tender proposals and RFPs.
• Working and travelling across the UK and Europe regions.
• Seeking out and engaging with other members of the Ignite sales team to evangelise our services and solicit leads.

We are looking for a candidate with the following skills and experience;

• A sales background with experience of closing software license and services solutions at enterprise customers.
• Experience of working with a smaller business in a rapid growth environment.
• A demonstrable track record of exceeding sales targets.
• Ability to engage at an Enterprise / C – Suite level.
• Thinking big and closing £m+ business.
• Experience with sales methodologies, such as MEDDPICC.
• Previous experience of working across territories.
• Proficient user of IT Software, Microsoft Office suite, CRM and sales tools such as Sales Navigator.
• Languages: English is a must, but other Northern European languages would be an advantage.

In addition the ideal candidate will bring;

• Motivation to do the right thing, for clients and the business.
• A Passionate, professional attitude at all times.
• Excellent organisational skills with the ability to prioritise tasks, take initiative and work proactively with minimal supervision.
• The ability to perform to high standard whilst balancing the priorities and deadlines of multiple concurrent projects.
• Strong relationship building skills.
• An analytical approach, with excellent attention to detail.
• An ambition and desire to grow successful career within Ignite Technology.

We pride ourselves on taking the development of our people seriously and are pleased to offer;

• Competitive salary depending on experience.
• Generous OTE package.
• Remote Working with Suitable IT Infrastructure & Equipment provided.
• Professional development allowance.

To apply, send us your CV with covering letter outlining why you are a suitable match.