Jobs at Ford in United Kingdom
Aftersales Workshop Controller: Lead Team & Profits
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Aftersales Workshop Controller: Lead Team & Profits
Job summary
A well-established automotive dealership in Braintree is seeking a Workshop Controller to join its busy Aftersales department. The role involves ensuring high customer satisfaction levels, delivering gross profit, and supervising the technician team. Ideal candidates have experience in a franchised dealership, a driving licence, and the ability to motivate staff. This position supports career development and offers employee discounts and a pension scheme.
Benefits
Qualifications
- Experience as a fully qualified Technician.
- Ability to maintain high customer satisfaction levels.
- Capacity to motivate and develop a team.
Responsibilities
- Assist in maintaining effective processes for customer satisfaction.
- Deliver gross profit by maximizing sold hours and product sales.
- Lead and coach the workshop team to achieve objectives.
- Ensure adherence to manufacturer warranty standards.
- Maintain a safe working environment according to policies.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.