Customer Care Assistant jobs in United Kingdom

We’re an independent social media agency and team of creatives, social experts, content publishers and change makers.

Completely wired into popular culture, our work connects brands with their audiences at scale. With clients such as Burger King, Lidl, Deliveroo and Compare the Market (to name drop a few) our aim is to be the biggest social agency in the world.

With 70% growth last year the agency is growing at a rapid rate but we’re only just getting started… In 2025 we have ambitious plans for our agency and to truly become the stand‑out social agency in the UK, the US and beyond.

We have a strong platform for growth and have made great strides forward – now we really want to take things to the next level.

We’re looking for an exceptional Senior Account Manager to join our Client Services team. In this role, you’ll manage all aspects of account management, from pitching new client programmes and delivering social campaigns to identifying opportunities to grow existing client relationships. Acting as a key point of contact between the client and Coolr’s internal teams, you’ll ensure the delivery of world‑class social media programmes. The ideal candidate will have experience shaping culture and making brands relevant and influential on social, and will play a key role in driving the social presence of a high‑profile account.

• Pitch new client programmes, including writing and delivering presentations, managing existing social campaigns, and identifying opportunities to upsell to current clients.
• Act as a key liaison between clients and internal teams, working alongside the Account Director to deliver world‑class social media programmes.
• Help shape and guide client communication campaigns, ensuring objectives are met and expectations are exceeded.
• Manage day‑to‑day social media programmes across both BAU and reactive workstreams, delivering high‑quality output on time and within budget.
• Review all content to ensure it meets client objectives and aligns with the account’s social strategy.
• Collaborate with the Strategy team to report on campaign performance, clearly communicating results and actionable insights to client.

• Social‑first mindset: Experienced in creating and managing campaigns designed specifically for social platforms.
• Fast‑paced thinker: Comfortable juggling multiple clients, campaigns, and priorities without missing a beat.
• Gen Z expertise: Knows how to engage and excite a Gen Z audience, keeping content fresh, relevant, and on‑trend.
• Client champion: Builds strong relationships, communicates confidently, and keeps clients in the loop.
• Team player & leader: Motivates internal teams while collaborating across strategy, creative, and production.
• Organised & proactive: Keeps campaigns on track, on time, and on budget, while spotting opportunities to add value.
• Cultural awareness: Always up to date on trends, pop culture, and social media innovations.
• You’ll have solid experience working in social media, ideally on the agency side.

We appreciate all the hard work that our teams deliver every day so here are some of the benefits and perks you get whilst working at Coolr.

💰 A benchmarked salary reflective of your experience and in line with our salary bandings.

🏢 Hybrid working. We work 3 days in the office and 2 from home.

🌴 25 days annual leave.

🌎 Two weeks work from anywhere.

🎉 Birthday Day off – an extra day to celebrate your big day.

💆 Wellbeing Day off – another extra day with a £50 voucher to spend on anything you want to support your wellbeing!

🍪 Free breakfast, snacks and drinks in the office.

➕ Private Healthcare cover, Cycle to work scheme, Tech scheme + more.

♣ Coolr weekly socials. We get together every week to connect as a team, we also have a Book Club, Social Club & more to come.

🐾 Dog friendly office.

We are one team. Regardless of what you work on at the agency, we will help and support each other on everything. The goal is to turn our clients into rockstars by creating ground‑breaking, award‑winning and impactful campaigns for them. The team culture is to push out of our comfort zones to strive for excellence whilst allowing everyone to embrace their true selves and tap into their potential.

Our approach to DE&I at Coolr is simple: create a safe and inclusive environment for people to be authentically themselves. By embracing this culture, it gives space to people to be more creative, innovative, and successful which will drive us in our mission of becoming the world’s best social media agency. Whilst we are proud of our current position and the work we do to support a thriving and diverse workplace, we always know we can do more to not only create change here at Coolr, but in our industry as a whole.