Customer Care Manager jobs in United Kingdom

There is no AI Strategy without a Data Strategy. Getting GenAI to work is mission critical for most companies but 90% of AI projects haven't deployed. Why? Poor data quality - it is the #1 obstacle companies have in getting GenAI projects into production.

We've helped some of the best brands like Amazon, Mayo Clinic, AmFam, and Nespresso solve their data issues and deploy their AI strategy with Day 1 ROI.

Simply put, Shelf unlocks AI readiness. We provide the core infrastructure that enables GenAI to be deployed at scale. We help companies deliver more accurate GenAI answers by eliminating bad data in documents and files before they go into an LLM and create bad answers.

Shelf is partnered with Microsoft, Salesforce, Snowflake, Databricks, OpenAI, and other big tech players who are bringing GenAI to the enterprise.

is to empower humanity with better answers everywhere.

We are seeking a dynamic and results-driven Account Executive to join our team and drive the growth of our Unstructured Data ETL and Knowledge Management offerings, which combine modern SaaS infrastructure, proprietary algorithms, and GenAI to transform ROT into clean, optimized data for use in downstream GenAI data products.

As an Account Executive for Sales, you will be responsible for identifying new opportunities from leads, developing, and closing new business opportunities with key enterprise clients. Your primary focus will be to build strong relationships with potential customers, understand their unique business needs, and demonstrate how our product can add value to their organization.

We are interested in intellectually curious, motivated people who have a growth mindset and get energized each day to seize a massive opportunity. If this sounds like you, come and join us!

• New business development: Identify and prospect potential customers within the target market segments. Conduct research to understand their business needs, challenges, and pain points. Develop and execute effective sales strategies to generate new leads and opportunities.
• Consultative selling: Engage with key decision-makers, stakeholders, and influencers within target organizations. Conduct needs analysis and present tailored product demonstrations to showcase the value and benefits of our products. Articulate how it can address their specific knowledge management challenges and deliver tangible results.
• Relationship building: Build and maintain strong relationships with prospects and clients. Nurture long-term partnerships by understanding their business objectives, providing exceptional customer service, and serving as a trusted advisor. Continuously engage with clients to identify upselling and cross-selling opportunities.
• Sales pipeline management: Manage and prioritize sales opportunities effectively. Track leads, prospects, and deals using CRM software. Develop and maintain accurate sales forecasts, pipeline reports, and account plans. Provide regular updates to the sales management team.
• Collaboration: Work closely with cross-functional teams, including marketing, product development, and customer success, to ensure a seamless customer experience. Collaborate with marketing to develop and execute targeted campaigns and events to drive awareness and demand for our products.
• Industry expertise: Stay updated on industry trends, competitive landscape, and emerging technologies in the knowledge management and artificial intelligence (AI) space. Act as a subject matter expert, staying on top of market changes and customer needs to effectively position our product.
• Achieve sales targets: Meet or exceed assigned sales targets and revenue goals. Actively manage the sales cycle from lead generation to contract closure. Negotiate pricing and contractual terms in collaboration with the sales management team.

• Proven track record of success in B2B sales, preferably selling SaaS B2B products .
• Experience in selling to a diverse set of senior-level decision-makers, including VPs of GenAI, Transformation/Innovation, IT, and Customer Service at mid-market and enterprise companies. Vertical-specific experience is a plus.
• Excellent communication and presentation skills, with the ability to articulate complex concepts and solutions effectively.
• Exceptional relationship-building and networking abilities, with a customer-centric approach.
• Demonstrated ability to manage a sales pipeline, forecast accurately, and achieve sales targets.
• You are coachable, with a continuous learning mindset and deep passion for staying updated on the latest advancements in AI and knowledge management.
• Ability to work independently and collaboratively in a fast-paced, entrepreneurial environment.
• Proficiency in using CRM software and other productivity tools; including agentic frameworks..
• You are proactive and demonstrate immense initiative -- you’re always thinking about what can be done next!
• You maintain a positive attitude while demonstrating flexibility and adaptability; you can operate in ambiguity.

If you are a highly motivated individual with a proven track record in B2B sales and a passion for driving the successful adoption of GenAI, we invite you to apply for this exciting opportunity. Join our team and play a pivotal role in accelerating the growth of Shelf, empowering organizations to unlock the full potential of their knowledge assets.

• Competitive starting salary, with additional bonus opportunities (based on team and individual investment performance)
• Generous equity grant in the form of company stock options
• Open PTO
• Comprehensive health and wellness packages

Remote with business travel as needed.

• GenAI will be at least a $18 Trillion market by 2032 and Shelf is a core infrastructure that enables GenAI to be deployed at scale
• We are blazing the path for the future of Artificial Intelligence globally.
• Our Leadership Team has deep AI domain expertise and enterprise SaaS background to execute this plan
• We love our customers and our customers love us. Ask a Shelf customer why, and they’ll tell you it’s because of our innovative capabilities, rock-solid reliability, they truly enjoy working with our people, but most of all – it’s the improvements they see in their business KPIs.
• We have raised over $60 million in funding and our investors include; Insight Partners, Tiger Global, Base10, and others
• We have high velocity growth powered by the most innovative product in our category
• We now have over 100 employees in multiple U.S. states and European countries, and we have ambitious hiring goals over the next few quarters.

Quality - We’re united by our focus on world‑class Quality. Quality in all things – starting with everything that leaves your desk. Everything you touch – every email, report, campaign, and piece of code – should be outstanding. Your work product should blow people away. Having people look at what you’ve done and say, “Wow.” That’s the standard here. Remember that how you do anything is how you do everything. Focus on craftsmanship—your ability to make things better.

Momentum - for us means that you should know that the things you’re responsible for are moving forward. When you look around and see something that’s stalled, get it moving again. We pride ourselves on “ball movement.” When your boss or team leaves you with something, they should return to see measurable progress. Small, continuous movement is our recipe for success. Constantly look for how to make the work around you move forward. We want you to initiate solutions, ideas, and progress. Don’t wait for it to come to you—reach out and create movement. All the time.

Accountability - We expect every team member to feel that they are accountable for more than anyone might normally expect. Each of us should feel real responsibility for things even at the edge of our control. We consistently share and align on expectations, give each other open and respectful feedback, and use those two drivers to ensure that every agreement we make with one another is clear and complete.

Hard Work - We’re here to do something difficult together. We care intensely about the mission and we expect that from our teammates. That care means that we work hard here. Hard work comes with long hours, extra effort…and real opportunity at Shelf. Your passion for creating and sustaining output is a part of our DNA. Support each other, cheer each other on, drive the mission forward. Great teams sustain intense effort together to win.

Learning Agility - We’re innovating in one of the fastest‑moving spaces in history at a time of accelerating global change. That’s incredibly exciting and requires each of us to commit fully to learning each and every day so that we can be the best at what we do. None of us know everything. All of us can learn anything. Staying open and constantly curious is a key success driver at Shelf. It also requires humility. We prize people who are consistently humble and open to making mistakes and growing from them. Recognize also that learning itself is a skill…we need you to be really good at it. Keep dialing in your own understanding about how you learn best and push yourself to keep growing.

Adapt and Thrive - Overcoming challenges lives deep in our DNA. We have a proud history of understanding and living the reality that obstacles are our opportunities…they’re the key to our success. Change is a constant in our business and fighting change is counterproductive. We need you to be good at being uncomfortable and understand that discomfort is the key to growth. Cultivate your own ability to adapt and know that struggling well is something you’ll share with every team you’re on at Shelf. Our company stories are about thriving through real difficulty…together.

Win Together - We win or lose as a team. Always. Everything you do here is connected to the rest of the organization. Part of our shared team environment demands full honesty…real candor and directness with one another. We expect you to constantly be thinking about how to support your teammates and the company, always acting in service to our shared mission and what’s best for the organization as a whole.