Sr Director - Client Services

Equator Design group; Manchester; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading design agency in Manchester is seeking a Client Services Director to oversee the strategic growth of client accounts. This role involves collaboration with senior management to drive business growth, while ensuring client satisfaction and developing team capabilities. The ideal candidate has over 10 years of experience in design or advertising, exceptional leadership skills, and a strong focus on client management. The agency offers a dynamic environment with opportunities for professional development.

Qualifications

• More than 10 years of experience in management or equivalent work experience.
• Deep experience in Design and/or Advertising Agency.
• Experience managing multi-level, client-facing teams.

Responsibilities

• Oversee development and growth of client accounts.
• Collaborate with VP Client Services to drive growth.
• Manage and motivate team through regular meetings.

Skills

Client management

Team leadership

Strategic planning

Analytical skills

Communication skills

Education

Bachelor's degree

Job description

The purpose of this is to oversee the strategic development and growth of client accounts, ensuring that they are developed to their full profit potential for Equator through account planning and the effective management of Director Client Services (DCS) and Account Directors (AD). Collaborate with VP Client Services to deliver and drive client strategy and business growth to achieve agreed financial and profit KPIs whilst maintaining client relationships. Work in partnership with Departmental Directors to improve Equator performance and deliver to client’s expectations.

JOB RESPONSIBILITIES

• Work alongside VP Client Service and wider Leadership team to develop a culture of people growth and development within the business.
• Evaluate workload allocation for balanced distribution across team and provide strategic guidance to DCS and AD.
• Advocate for cross-functional collaboration and drive synergy between departments.
• Effectively manage and motivate dedicated DCS and AD team through regular 1:1 meetings and daily contact to establish best working practices, individual goals, and staff development
• Identify professional development and training needs of the team to enhance client service skills.
• Recruit, train, and retain the best talent to create a high performing team configured to client need and budget.
• Mentor team to problem-solve and work through challenging client or internal issues.
• Drive accountability for employee achievement to contribute to client and Equator objectives.
• Actively participate in leadership team meetings and drive process improvement, team development and client experience initiatives.
• Work alongside business leadership and senior management team to ensure all projects are run in the most efficient manner, maximising key business technologies.
• Work with DCS and AD team to ensure both short-and long-term plans are in place to deliver client satisfaction, internal business efficiencies and KPIs.
• Deliver the revenue to achieve budget and control costs to achieve EDITDA target.
• Work with VP of Client Services, FD, and MD to set business financial budgets based on current client landscape, historic performance, and potential future opportunities.
• Maximise profitability across all responsible accounts. Proactively look for opportunities to improve and aggressively interrogate and act on any perceived risks to forecast.

ESSENTIAL RESPONSIBILITIES, ACCOUNTABILITIES & RESULTS

This position requires the following knowledge and skills:

• A bachelor's degree from an accredited four-year university, and more than 10 years of experience or equivalent work experience.
• Deep experience in Design and/or Advertising Agency
• Experience managing mutli-level, client facing teams.
• Strong “client‑hands” and experience leading account teams.
• Demonstrated ability to excel at leading teams, developing talent, and working through others to consistently deliver budgeted annual, quarterly, and monthly financial and operational results.
• Demonstrated ability to excel as a teammate on a portfolio leadership team and to senior shared services leaders.

COMPETENCY REQUIREMENTS

• Exceptional written, verbal, and presentation skills.
• Superior quantitative and analytical skills.
• Exceptional empathy, compassion, and ability to connect with all regardless of station, title, position, or background.
• Proven ability to exercise personal discipline, discretion, and appropriate emotional management.

TRAVEL REQUIREMENTS

Both domestic and international, when necessary.

Apply for this role

If you feel like you would be a good fit for our team then please apply online.