Senior Hospitality Account Manager - French Market (Hybrid)

Planet Paymet; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading technology provider in Greater London seeks a Senior Account Manager to manage relationships with strategic hotel customers in the French region. This role focuses on customer retention, account planning, and driving value through proactive engagement. The ideal candidate will be fluent in French and English, possess a strong background in hospitality operations, and have experience in strategic partnerships. A hybrid work model is embraced, requiring three days a week in the office.

Qualifications

• Fluency in French and English is essential.
• Strong understanding of hospitality technology is required.
• Proven experience in account management and customer retention.

Responsibilities

• Own and manage relationships with high-value hotel customers.
• Drive customer retention through value delivery and business reviews.
• Act as primary escalation point for strategic customer issues.
• Develop long-term account strategies aligned with customer goals.
• Identify and execute upsell and cross-sell opportunities.
• Lead renewal discussions and contract negotiations.
• Educate customers on software features and best practices.
• Build relationships across all levels within customer organizations.
• Provide feedback to product and marketing teams based on customer insights.

Skills

Fluent in French and English

Understanding of hotel operations

Customer-first mindset

Experience in strategic partnerships

Job description

A leading technology provider in Greater London seeks a Senior Account Manager to manage relationships with strategic hotel customers in the French region. This role focuses on customer retention, account planning, and driving value through proactive engagement. The ideal candidate will be fluent in French and English, possess a strong background in hospitality operations, and have experience in strategic partnerships. A hybrid work model is embraced, requiring three days a week in the office.