Global Customer Experience Specialist

Maersk Growth; Liverpool; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading global logistics provider in Liverpool is seeking an Integrated Customer Experience Consultant to ensure exceptional customer service and develop relationships with clients. The role includes collaborating with diverse teams, monitoring supplier performance and continually improving service efficiency. Candidates should have a passion for customer satisfaction, strong analytical skills, and experience in logistics. They offer competitive benefits including annual leave, hybrid working options, and a commitment to diversity and inclusion.

Benefits

25 days annual leave

Hybrid working after probation

Annual bonus and pension scheme

Family-friendly benefits

Access to Employee Assistance Program

Qualifications

• Passion for customer satisfaction and service excellence.
• Ability to solve complex problems with effective solutions.
• Outstanding attention to detail.

Responsibilities

• Deliver a 1st class level of customer service to clients.
• Liaise with third party suppliers and other Maersk offices.
• Continuously seek to improve service efficiency.
• Ensure documents are processed accurately and timely.
• Produce internal and external reports as required.
• Monitor third party suppliers' performance for improvement.
• Support clients in problem solving with an in-depth understanding.
• Identify challenges in the clients supply chain process.
• Attend required client and other meetings.
• Participate in Supply Chain Management project teams.

Skills

Customer satisfaction

Logistics experience

Analytical skills

Microsoft Word

Microsoft Excel

Customer service mindset

Attention to detail

Job description

A leading global logistics provider in Liverpool is seeking an Integrated Customer Experience Consultant to ensure exceptional customer service and develop relationships with clients. The role includes collaborating with diverse teams, monitoring supplier performance and continually improving service efficiency. Candidates should have a passion for customer satisfaction, strong analytical skills, and experience in logistics. They offer competitive benefits including annual leave, hybrid working options, and a commitment to diversity and inclusion.