Assistant Customer Service jobs in United Kingdom

The SMB Account Executive is responsible for driving new business growth across the UKI region by managing the full sales cycle and building strong customer relationships. This role plays a key part in expanding Rapid7’s presence by positioning our solutions to address customer security challenges. It’s well-suited for a motivated and curious seller who thrives in a fast-paced environment.

The UK Commercial Team supports small to mid-sized organisations by helping them strengthen their security posture through tailored guidance and Rapid7’s solutions. The team collaborates closely across Sales Engineering, Marketing, and Customer Success to deliver a seamless and impactful customer experience.

As an SMB Account Executive, your primary responsibility will be to drive new business and expansion within your assigned territory while delivering a high-quality customer experience. Specifically, your focus will be to:

• Identify, qualify, and close new business opportunities within SMB organisations in the UKI

• Build and maintain strong relationships with prospects and existing customers

• Collaborate cross-functionally with teams such as Sales Engineering, Marketing, Customer Success, and Sales Operations

• Maintain accurate forecasting and CRM hygiene using Salesforce

• 2+ years B2B sales experience with a track record of driving new business

• Ability to manage a high-volume book of business with effective prioritisation

• Relationship-building and trusted-advisor mindset

• Creative and proactive approach to sourcing new opportunities

• Ability to navigate complex or multi-step sales cycles

• Familiarity with Salesforce or similar CRM platforms

• Experience working with channel partners or Value Added Resellers

• Comfort operating independently in a fast-paced, target-driven environment

• Curiosity and a growth mindset

• Willingness to travel up to 10% for customer meetings when needed

• Core Value Embodiment: Embody our core values to foster a culture of excellence that drives meaningful impact and collective success.

We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.

At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what’s possible and drive extraordinary impact. We’re building a dynamic and collaborative workplace where new ideas are welcome.

Protecting 11,000+ customers against bad actors and threats means we’re continuing to push the envelope just like we’ve been doing for the past 20 years. If you’re ready to solve some of the toughest challenges in cybersecurity, we’re ready to help you take command of your career. Join us.