Guest Services Host

Dubizzle Limited; Wembley; On-site; GBP 40,000 - 60,000; Part time

Job summary

A retail services provider in Wembley seeks a Guest Services Host to ensure that visitors have a pleasant experience. This temporary position involves warmly welcoming guests, responding to inquiries, and managing safety checks within the center. Applicants should have outstanding communication skills and a customer-focused approach. The role entails engaging with visitors, upselling services, and ensuring a clean and safe environment. Flexible self-starters with strong attention to detail will thrive in this dynamic role that emphasizes guest satisfaction.

Benefits

24/7 GP access

Mental Health support

Get Fit Programme

Financial and legal support

Cycle to work scheme

Qualifications

• Proven ability to thrive in a fast-paced environment.
• Strong verbal and written communication in English required.
• A reliable, flexible approach to work is necessary.

Responsibilities

• Ensure guests receive a warm welcome and lasting first impression.
• Respond to customer enquiries and direct them as needed.
• Conduct health and safety checks regularly.
• Maintain the cleanliness and stock levels of the center.
• Upsell gift cards and manage cash float.

Skills

Communication skills

Attention to detail

Customer-focused approach

Ability to work under pressure

Proactive attitude

Ability to work independently

Job description

LOCATION: London Designer Outlet – Wembley

CONTRACT: Temporary Position (January – September 2026, 9 Months) – Potential for Permanent Role

HOURS: 40 hours per week

SHIFT PATTERN: 5 working days / 2 days off – as per roster allocation

PAY RATE: £14.00 per hour

ROLE OVERVIEW AND PURPOSE

We are looking for a professional, trustworthy Guest Services Host who would enjoy working in an exciting, fast-paced environment, ensuring that all guests and visitors receive a warm welcome and a lasting first impression of the center. Your responsibilities will be looking out for the safety and welfare of members of the public who visit the centre, to ensure that they have a pleasant shopping experience without fear of any incidents occurring which may affect that experience.

• Responding to both written and verbal enquiries from customers
• Directing customers to required stores within the centre.
• Transferring telephone calls to Management staff if required
• Selling centre gift cards and reconciling cash at the end of the day
• Health and Safety checks
• Mobility Scooters and wheelchairs hire operation.
• Drop It services operation.
• Reporting and logging maintenance jobs
• Maintaining stock levels of centre leaflets and signage
• Greet incoming and departing guests warmly with a genuine smile and eye contact; escort the guest where possible to the location/destination.
• Upsell LDO gift card to our guests visiting the centre.
• Being knowledgeable about the local area, attractions, directions, and facilities and to supply this information to guests on a regular basis.
• Answer incoming calls and provide appropriate information.
• Responsible for cash float
• Build relationships and loyalty with guests, colleagues, and brand partners always, with an ability to anticipate their needs.
• Ensuring the safety and well-being of our guests and co-workers by maintaining a knowledge of crisis and emergency procedures
• To always maintain personal hygiene standards
• Ensuring inter-departmental communication and cooperation in the interest of better guest satisfaction.
• Maintain professional grooming standards.
• Ensure KPI’s are delivered and met.
• Adhering to data protection protocols GDPR

REQUIRED SKILLS AND EXPERIENCE

• Ability to work in a fast-paced team with the ability to remain calm under pressure.
• Outstanding Communication skills both internal and external
• The ability to effectively prioritize your workload and build relationships.
• Excellent attention to detail
• A customer-focused approach
• A proactive/can-do attitude to work.
• The ability to work on own initiative and take full responsibility for the role.
• The ability to follow processes/instructions.
• High attention to detail.
• An ability to work under pressure.
• Able to work both independently and as part of a team.
• An ability to quickly adapt to a very busy operational environment.
• A reliable and flexible approach to work.
• Excellent written and verbal communication skills in English.

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

New Staff Rail Discount Scheme

The new scheme provides a 25% discount for airport workers on travel within the Staff Travel Area, on journeys starting or ending at Gatwick Airport Station. Tickets can now be purchased online, via a dedicated website for airport staff.

About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.