Customer Success Manager

Dcs Group; Redditch; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading manufacturing firm in the UK is seeking a Customer Success Manager to drive profitable growth and strengthen customer partnerships. The successful candidate will own commercial delivery, manage proposals, and provide technical support. We seek individuals with experience in business development and a strong understanding of manufacturing processes. Join us to help shape the future of manufacturing excellence, while enjoying a dynamic culture and numerous benefits including life cover, pension, and a medical cash plan.

Benefits

Life Cover

Pension

Medical Cash Plan

Cycle to Work Scheme

Staff shop

Qualifications

• Proven experience in new business development and customer management.
• Ability to understand customer needs and act accordingly.
• Strong relationship-building and influencing skills.

Responsibilities

• Own commercial delivery across your customer portfolio.
• Create and manage proposals and tender responses.
• Provide high-level technical and product support to customers.

Skills

New business development

Customer management

Commercial acumen

Communication skills

Technical understanding of manufacturing

Data presentation

Education

Degree-level education in Manufacturing / Project Management

Job description

At DCS Group, we’re the UK’s leading Distributor, Manufacturer and Exporter of Health, Beauty, Household and Grocery products, proudly partnering with global power brands such as Procter & Gamble, Unilever, Kenvue, PZ Cussons, SC Johnson, Whitworths and Danone.

We’re now seeking aCustomer Success Manager – Manufacturing to drive profitable growth, strengthen customer partnerships, and lead end-to-end commercial delivery across our manufacturing division. Reporting to the Channel Lead – Manufacturing, you’ll play a pivotal role in securing new opportunities, elevating customer satisfaction, and supporting the successful delivery of innovative, market-leading products.

What You’ll Do

• Own commercial delivery across your customer portfolio, achieving agreed revenue and margin targets.
• Create, manage, and submit accurate commercial proposals and tender responses, working collaboratively with Commercial Finance.
• Assess customer product briefs for commercial feasibility and launch viability.
• Provide high-level technical and product support to customers.
• Identify and target key customer contacts, building strong multi-stakeholder relationships.
• Strengthen customer retention by building long-term value and exit barriers.
• Maximise profitability through effective demand qualification, forecasting, and timescale management.
• Identify, qualify and convert new business and network opportunities.
• Build strong industry relationships to secure new client wins.
• Deliver collaborative end-to-end project management with internal and external teams.
• Pitch trend-led, data-driven product innovations to strategic partners.
• Conduct category reviews, market monitoring and trend analysis to support growth.

What We’re Looking For

• Proven experience in new business development and customer management.
• Strong commercial acumen with the ability to understand and act on customer needs.
• Excellent communication, relationship-building and influencing skills.
• Technical understanding of manufacturing and production processes.
• Ability to interpret and present data with confidence.
• Strong Personal Care category understanding (desired).
• Ability to problem-solve, identify challenges and propose effective solutions.
• Degree-level education or equivalent experience in Manufacturing / Project Management.

Why Join DCS Group?

At DCS, we’re proud of our dynamic, fast-paced, and people-first culture. You’ll join a collaborative team in a business that invests in development, encourages innovation and supports long-term career progression.

We offer a great range of benefits including:

• Life Cover
• Pension
• Medical Cash Plan
• Cycle to Work Scheme
• Staff shop

Join us and help shape the future of manufacturing excellence at DCS Group.