Assistant Customer Service jobs in United Kingdom

Location: Remote/Kings Hill, Kent
Salary/package: From £42,000 per annum
Contract type: Permanent
Hours: Full time, 37 hours per week

LASER Energy have an exciting opportunity for an experienced Account Manager to build strong relationships across the Welsh public sector and help customers on their energy and Net Zero journeys.

LASER Energy’s mission is to deliver unique end-to-end solutions that help reduce energy costs and support the public sector on their journey to net zero.

As the leading provider of decarbonisation and energy services to the public sector, our goal is to always push the boundaries; we’ll explore new solutions and technologies to make sure the journey to net zero grows ever‑greener and always more efficient – for us and our customers. All the while we strive to deliver on our goals, we also recognise how important it is to create an inviting, colourful place for our employees to work.

As LASER Energy’s key representative in Wales, the successful candidate will manage a diverse portfolio, ensure great service and drive growth whilst your work directly supports customer success and the region’s wider decarbonisation goals.

• Manage and grow a portfolio of Welsh public-sector accounts to meet revenue and retention targets.
• Build and maintain strong relationships with senior stakeholders through regular engagement.
• Identify and pursue cross-sell and up-sell opportunities across LASER’s products and services.
• Proactively source, qualify and develop new public-sector business opportunities in Wales.
• Prepare business cases, proposals and support tender responses in line with procurement requirements.
• Collaborate with internal teams to ensure seamless service delivery and fast issue resolution.
• Maintain accurate CRM records, account plans and pipeline information.
• Monitor customer satisfaction and ensure compliance with service levels.
• Develop and maintain strong knowledge of LASER’s energy and Net Zero portfolio and relevant market developments.
• Contribute market insight and competitive intelligence to business planning.

• Proven experience in B2B account management, business development or public-sector relationship management.
• Excellent communication, interpersonal and influencing skills with senior decision makers.
• Welsh language skills are essential.
• Knowledge of the UK energy market, energy procurement or Net Zero/renewable technologies.
• Self‑motivated and highly organised with the ability to work independently across a regional area.

• Salary from £42,000 per annum.
• Competitive Commission Scheme (Capped at £60k per annum).
• £2,500 car allowance.
• 25 days annual leave, plus your birthday off.
• Life assurance cover (4x salary).
• Pension scheme with 4% employer contribution.
• Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme.
• Volunteer days and access to a comprehensive wellbeing programme.
• Tailored learning and development support with real opportunities to progress.

Commercial Services Group (CSG) is the UK’s largest local authority‑owned trading company (LATCO), generating over £800 million in revenue and supporting 16,000 education and public sector customers worldwide. With more than 1,800 employees across the UK, France, Dubai and Bangkok, we are working towards becoming the global leader in education and public sector solutions.

We are expanding rapidly, with annual growth of around 25 percent, supported by a blend of organic development, acquisitions and strategic partnerships. Our 33 trading businesses deliver a wide range of services including education management, IT, HR, legal, energy, procurement and supplies.

CSG is wholly owned by local authorities, and a significant proportion of our profits is reinvested into frontline public services. Over £77 million has already been returned, reflecting our commitment to combining commercial performance with meaningful social impact.

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.

We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.