Customer Success jobs in United Kingdom

Nobi is redefining safety in senior care with smart technology designed to prevent risks before they happen and give caregivers peace of mind. Our discreet, intelligent solutions— starting with the fall-detecting smart light — are built to protect older adults while supporting independence, comfort, and dignity. Today, Nobi’s platform goes beyond detection: it provides proactive insights, helps staff understand daily patterns, and quietly improves life inside care communities.

We focus exclusively on care homes, where falls and safety challenges are most acute. By working closely with operators, we’re solving for one of the industry’s biggest risks — reducing falls, easing staff workload, and setting a new standard for modern, technology-enabled care. The UK is one of Nobi’s fastest-growing markets and a cornerstone of our global expansion.

We are seeking a highly motivated and skilled Product Installation Specialist to join our dynamic UK team. This role is critical in ensuring the successful installation of Nobi’s Smart Light solutions in senior care facilities across the United Kingdom. The ideal candidate will combine technical expertise with strong communication and project management skills to lead installations, train on‑site installers, and liaise effectively with care facility staff and residents.

• Lead on-site installation and configuration of Nobi Smart Light systems, ensuring all technical and functional requirements are met.
• Provide technical training to installation teams to ensure high-quality execution.
• Troubleshoot and resolve issues related to electrical wiring, network connectivity, and IoT device integration during installation.

• Act as the on-site project coordinator during installations, managing schedules and resources.
• Ensure that installations are completed on time and align with customer expectations and Nobi standards.
• Work together with an Onboarding & Training Specialist as part of a duo to provide a seamless customer experience.

• Liaise with care facility management, staff, and residents to communicate installation plans, timelines, and system functionality.
• Address any concerns or questions from stakeholders with empathy and professionalism.

• Ensure proper documentation and handover of the installed system, including as-built records.
• Collaborate with the Customer Success team to provide ongoing support during the implementation process and address any follow-up issues.

Support testing and feedback for new product features.

• Solid understanding of electrical systems, including wiring, circuits, and troubleshooting.
• Familiarity with smart home technologies, IoT devices, and network configurations (Wi‑Fi setup, IP addressing, etc.).

• Excellent verbal and written communication skills, with the ability to train and guide others effectively.
• Strong interpersonal skills to engage with diverse groups, including care facility staff, residents, and technical teams.
• Fluency in English is required.

• 5+ years of experience in a technical field involving installations, product support, or systems engineering.
• Experience managing on-site teams and coordinating multi-party projects.
• Background in customer-facing roles with a focus on delivering exceptional service.

• Knowledge of industry standards related to electrical safety and IoT device security.
• Experience in the senior care or healthcare sector is a plus.
• Proficiency with Microsoft Office, Google Workspace, and ERP/service desk tools.

• Ability to safely and effectively perform on-site installations, including carrying equipment, climbing ladders, and working with electrical systems.
• Willingness to travel extensively for on-site work across the UK with overnight stays as needed.

• Full-time, 40-hour work week
• Monday to Friday with occasional nights and weekends