Customer Success Coordinator in UK

Maersk Training; Newcastle upon Tyne; On-site; GBP 60,000 - 80,000; Full time

Job summary

A training organization in the United Kingdom is seeking an individual to manage funded learning programs and support career transitions. You will engage with clients, coordinate training delivery, and enhance relationships while embodying core values. The ideal candidate will handle inquiries, upsell solutions, and collaborate with global teams in a dynamic role. This position offers an opportunity to make a significant impact and grow in a fast-paced professional environment.

Qualifications

• Strong at engaging with people – builds trust quickly.
• Ability to manage a range of tasks from administrative duties to customer interactions.
• Proficient with MS Office applications and excellent written communication.
• Strong organization and administration skills.

Responsibilities

• Manage funded learning programs and support career transitions.
• Coordinate recruitment support for career transition learners.
• Support inside sales efforts handling inquiries and leads.
• Develop existing client relationships to strengthen partnerships.
• Ensure customer satisfaction by addressing inquiries and resolving issues.
• Liaise with internal teams for training service execution.
• Upsell and cross-sell training solutions.
• Engage with course participants and manage customer inquiries.
• Process invoices and documentation for finance department.

Skills

Engaging with people

Strong organization skills

MS Office proficiency

Written communication

Job description

A dynamic role where you’ll be managing funded learning programs, supporting career transitions, and driving commercial growth. Based at either our Newcastle or Humber office locations, you’ll engage with clients, coordinate training delivery, and build strong relationships while representing our core values. From handling inquiries to upselling solutions and collaborating with global teams, this is your chance to make an impact, learn, and grow in a fast-paced, global environment.

Key Responsibilities

Full administrative responsibility and commercial support to our funded learning training programmes

Coordinate recruitment support for career transition learners, scheduling interviews and tracking successful employment outcomes.

Assist wider commercial team in UK, and globally, as required.

Support inside sales efforts: Handle inbound inquiries, follow up on leads, and proactively engage with small and direct accounts to drive additional business.

Develop existing client relationships: Identify opportunities to strengthen partnerships with current clients by understanding their needs and recommending suitable training solutions.

Ensure customer satisfaction: Serve as the main point of contact for small and direct accounts, addressing inquiries, resolving issues, and ensuring a high level of service.

Coordinate with internal teams: Liaise with sales, training delivery and operations teams to ensure seamless execution of training services.

Upsell and cross-sell training solutions: Proactively identify opportunities to offer additional Maersk Training services that align with customer needs.

Act as the face of our company, embodying our Core Values and principles in how we do business.

Specific responsibilities of the position

Responsible for the administrative requirements of our funded learning programmes.

Engage with course participants to answer queries on courses, as well as meeting with participants in person to host course inductions, assessments and guidance sessions.

Deal with the full cycle of customer enquiries.

Effectively handle inbound enquiries through channels such as email, phone, as well as “in person” visitors and our online booking system.

Liaise with operational delivery team to ensure successful training course delivery.

Deliver and update training certificates within relevant systems.

Process invoices according to course bookings – and pass on correct documentation to the finance department for invoicing.

Travel, as required, to meet customers and attend industry events

Collaboration and support

• Training Management Services(TMS) Team
• Commercial & Marketing
• Customer Success Team
• Instructors
• Contract Instructors
• Global Wind Projects
• IT
• Working with HSEQ, Maintenance and instructional team to ensure a successful operation through all activities.

We are looking for

• Strong at engaging with people – builds trust quickly.
• Ability to manage a range of tasks, from administrative duties through to interactions with major customers.
• Proficient with MS Office applications and excellent written communication.
• Strong organization and administration skills