Global SMB Customer Success Leader

Applied Intuition Inc.; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading customer engagement platform is looking for a Customer Success Manager to enhance product adoption across SMB accounts. You will provide strategic recommendations, lead Executive Business Reviews, and collaborate with account managers to deliver seamless customer experiences. The ideal candidate will possess excellent communication skills, manage multiple accounts, and have domain knowledge in relevant areas like SaaS and Marketing Automation. Join a passionate team fostering innovation and work-life balance.

Benefits

Competitive compensation

Retirement plans

Flexible paid time off

Comprehensive health benefits

Professional development support

Volunteer opportunities

Great company culture

Qualifications

• Exemplary written and verbal communication skills.
• Experience managing a large number of accounts.
• Domain knowledge of SaaS, Mobile, APIs, and Marketing Analytics is preferred.

Responsibilities

• Analyze and drive product adoption with clients.
• Provide strategic recommendations for clients.
• Develop creative account management processes.
• Lead Executive Business Reviews with key stakeholders.

Skills

Written communication skills

Verbal communication skills

Team player

Intellectual curiosity

Account management experience

Tools

SaaS

Mobile

APIs

Marketing Automation

Basic Programming (HTML)

Job description

A leading customer engagement platform is looking for a Customer Success Manager to enhance product adoption across SMB accounts. You will provide strategic recommendations, lead Executive Business Reviews, and collaborate with account managers to deliver seamless customer experiences. The ideal candidate will possess excellent communication skills, manage multiple accounts, and have domain knowledge in relevant areas like SaaS and Marketing Automation. Join a passionate team fostering innovation and work-life balance.