Hybrid SaaS Customer Success Manager – Retention & Growth

Infinity Tracking Limited.; Manchester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading analytics company in the UK is seeking a Customer Success Manager to manage customer relationships and ensure satisfaction. The ideal candidate will bring over 2 years of B2B software account management experience and a strong ability to communicate effectively. Responsibilities include managing renewals, onboarding new customers, and monitoring engagement levels. This full-time position offers flexible working in the Manchester area and values proactive and customer-focused individuals.

Qualifications

• 2+ years of experience in a B2B software account management or customer success role.
• Proven experience managing a large book of SME & Enterprise customers.
• Strong understanding of online marketing.

Responsibilities

• Manage renewals and commercial conversations with customers.
• Monitor customer engagement and risk scoring.
• Onboard new customers efficiently.

Skills

B2B software account management

Customer success experience

Presentation skills

Time management

Communication skills

Online marketing knowledge

Tools

Salesforce

Excel

Word

Outlook

Job description

A leading analytics company in the UK is seeking a Customer Success Manager to manage customer relationships and ensure satisfaction. The ideal candidate will bring over 2 years of B2B software account management experience and a strong ability to communicate effectively. Responsibilities include managing renewals, onboarding new customers, and monitoring engagement levels. This full-time position offers flexible working in the Manchester area and values proactive and customer-focused individuals.