Head of Customer Success — Growth & Retention (London)

Attio Ltd; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading tech company in London seeks a Customer Success Leader to coach a team and enhance customer experiences in a technical product environment. The ideal candidate will have over 3 years of experience leading teams and 4 years in customer-facing roles. Responsibilities include driving customer renewals, churn reduction, and collaborating with cross-functional teams. This full-time role offers a hybrid working model as part of a dynamic and fast-growing organization.

Qualifications

• 3+ years building successful teams and coaching Customer Success Managers or Account Managers.
• 4+ years in a customer-facing role for a technical product.
• Ability to thrive in fast-moving, early stage environments.

Responsibilities

• Hire and coach a team of Customer Success Managers.
• Drive renewals, reduce churn, and identify opportunities for expansion.
• Establish playbooks, health scoring, and reporting.
• Collaborate with Marketing, Operations, Product, and Engineering teams.
• Track and report on key metrics like NRR and customer satisfaction.

Skills

Coaching

Data Analysis

Customer Empathy

Cross-functional Collaboration

Job description

A leading tech company in London seeks a Customer Success Leader to coach a team and enhance customer experiences in a technical product environment. The ideal candidate will have over 3 years of experience leading teams and 4 years in customer-facing roles. Responsibilities include driving customer renewals, churn reduction, and collaborating with cross-functional teams. This full-time role offers a hybrid working model as part of a dynamic and fast-growing organization.