Senior CSM - Reseller | Bilingual EN/DE | Hybrid London

Yext; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading brand visibility platform in the UK is looking for a Senior Customer Success Manager to enhance customer satisfaction and drive the adoption of their innovative solutions. This role involves managing customer portfolios, building strong relationships, and providing strategic insights to ensure customers realize the value of their investment. The ideal candidate has over 5 years of experience, strong analytical skills, and a customer-centric mindset, making it essential to thrive in a fast-paced environment.

Qualifications

• Minimum of 5+ years in a customer-facing role.
• Experience with digital marketing technologies.
• Strong ability to develop insights from performance data.

Responsibilities

• Manage a portfolio of assigned customers.
• Build and maintain strong relationships with customers.
• Drive customer adoption and retention through technical guidance.

Skills

Customer-centric mindset

Analytical skills

Negotiation skills

Technical guidance

Project management

Education

BA/BS degree in Sales, Business, Marketing, or Computer Science

Tools

Digital marketing technologies

Subscription GTM approaches

Job description

A leading brand visibility platform in the UK is looking for a Senior Customer Success Manager to enhance customer satisfaction and drive the adoption of their innovative solutions. This role involves managing customer portfolios, building strong relationships, and providing strategic insights to ensure customers realize the value of their investment. The ideal candidate has over 5 years of experience, strong analytical skills, and a customer-centric mindset, making it essential to thrive in a fast-paced environment.